Lobby Ambassador

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers.

Your day-to-day tasks will include :

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations

Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace

Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences

Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions

Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments

Act as central point of contact for campus information, wayfinding, and activity coordination

Provide meeting support, reception services, and personal assistance as needed

Physical Demands and Work Environment :

Regular walking throughout the facility to engage with customers and guests

Standing for extended periods during guest interactions and reception duties

Ability to lift and carry items related to mail services and meeting support

Professional office environment with frequent interpersonal interaction

Multi-tasking in fast-paced setting with shifting daily priorities

Required Qualifications :

Minimum 2-3 years of customer service or hospitality-related experience

Excellent verbal and written communication skills

Strong interpersonal skills with passion for creating exceptional guest experiences

Proven ability to multi-task and prioritize while maintaining accuracy and service quality

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)

Flexibility and positive attitude when managing changing priorities

Professional demeanor with confidence and responsiveness in customer service situations

Preferred Qualifications :

Experience in corporate hospitality or workplace services environment

Knowledge of local area attractions, dining, and entertainment options

Familiarity with facilities management operations and service coordination

Experience with mail services and administrative support functions

Background in event coordination or meeting support services

Additional language skills to serve diverse clientele

Experience with workplace technology platforms and information systems

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without employer sponsorship.

Estimated compensation for this position :

40,086.00 - 50,107.20 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location :

On-site -Boulder, CO If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements.

We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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