Description
The Regional Manager role provides a crucial link between Program Managers internal leadership team and external health system executive clients . Successful candidates for the role will ensure continuous client satisfaction with our programs and services deep integration of program across client sites engagement across direct reports and a strong ability to identify new opportunities for expan sion of both Health Scholar prog ram s and consulting services. Regional Managers are responsible for the supervision of several Program Managers who run the day-to- day operations of COPE Health Scholar sites. Regional Managers possess ultimate accountability for the success of their client sites ensuring all client metrics are exceeded contributing to the overall success of program operations at all sites and providing an excellent program experience for all COPE Health Scholar participants .
To hear one of our Program Managers speak about the Health Scholar program in more detail you can watch a brief video produced by one of our hospital clients here : Status
Exempt
Salary Range
$89000-$125000
Reports To
Director Workforce Operations
Direct Reports
Yes
Location
Onsite at Client Sites
Travel
Up to 80%
Work Type
Regular
Schedule
Full Time
Position Description :
Client Relationships
- Oversee and manage the COPE Health Scholars P rogram s at multiple client sites (7-8) across geographic regions
- Monitor and support the achievement of performance metrics for assigned clients
- Manage direct reports identify areas of opportunities and support them with meeting role milestones
- Conduct quantitative and qualitative analyses on program metrics to effectively report service line impact to clients; build off of positive metrics to offer additional solutions to capitalize on client success
- Build and manage relationships with key hospital client s to ensure ongoing engagement success and retention of current programs and secure future growth opportunities
- Engage with COPE Health Solutions Account Principal and other team members to identify and pursue opportunities to add value to client through current program scope expansion program customization value-based payment population health management or other services offered by our firm
- Ensure the timely and accurate delivery of account reports per service line and site specific cadence
Program Operations
With a deep understanding of current operations and processes d evelop and drive initiatives to improve program operations recruitment training and client reportingDrive the development and implementation of value add metrics and special projects and support program manager with operationaliz ing client specific requestsSupport program manager in managing operations and directing student leadership support teamManage academic partnerships within assigned region(s) build ing relationships with college professors and other university staff. Attend conferences and workforce development meetings to support recruitment strategies as appropriateEnsure compliance with all local state and federal regulations client site-specific policies and ethical standardsMitigate risk by responding to complaints or concerns from clients hospital staff and / or program participants. Concerns may range from HIPAA compliance background checks policy violations and more. Elevate high risk complaints or concerns to executive leadership demonstrating sound judgement in all casesAssist with the development of account / site budgets . Ensure financial reports are aligned with budget projections and identify variances with service line leadership and firm finance teamAttend events focused on relevant health care industry updates to identify challenges and business development opportunities within the service line and communicate opportunities for consulting engagementsInternal Responsibilities
Drive internal projects and operations for the COPE Health Scholar Service Line including tools to streamline program operations vendor relations information technology business development finance and other projects as assignedOversee daily responsibilities for direct reports and serve as a key resource for program questions and concerns. Identify areas and a ssist in Program Manager ongoing training and professional developmentTake ownership of retention and growth for Program Managers under your supervision; demonstrate strong leadership skills in guiding and growing team and building strong relationships with teamAssist in the development of proposals contracts business development pitches and all deliverables related to the service line. Ensure all proposed contracts and renewals are profitable and aligned with the firms strategic goalsSupport firm wide business development through activities such as writing articles speaking at industry events and building industry relationships and connections through networkingSupport firms strategic goals by leading divisional balanced scorecard process and associated internal initiativesAssist with driving business development efforts to grow and expand COPE Health Solutions workforce programs across the nation and lead new client site implementation as neededEnsure proper staffing across all client accounts aiding in the recruitment process and training all staff to develop and identify sources of talent for our open rolesAssist with providing temporary operational coverage for client sites within your region that are experiencing staffing gapsDisplay sound judgement professionalism and strong conflict-resolution skillsEnsure all products presented are of professional qualityCarry out all other responsibilities tasks and projects as assignedQualifications :
Bachelors degree and 3-5 year s of management experience. Masters degree preferredDemonstrated ability to lead and motivate high performing teams to deliver contract metrics to meet client contractual expectationsPassion for student teaching mentoring and professional developmentExcellent interpersonal oral and written communication skillsExperience reporting to executive level managementFlexible with work hours and able to work outside of standard workweek hours including nights and weekendsAbility to travel locally to each site approx. once per weekAbility to travel between Northern and Central California regularly with occasional travel to our corporate office in downtown Los Angeles as neededExcellent project management skillsStrong data analy tic skillsAbility to work effectively on multiple projects in a fast-paced environmentProficient in Microsoft Office programs (Outlook Word Excel PowerPoint and Visio)Familiarity with CRM Software preferredBenefits :
As a firm passionate about health care were deeply committed to the health and wellness of our own team members. We offer comprehensive affordable insurance plans for our team and their families and a host of other unique benefits such as a yearly stipend for wellness-related activities and a paid parental leave program. You can learn more about our benefits offerings here : We Do :
COPE Health Solutions is a national tech-enabled services firm with a population health management analytics software solution Analytics for Risk Contracting (ARC) collaboratively implementing proven products with payer and provider clients to power success in risk arrangements and development of the future workforce. Our multidisciplinary team provides payers and providers with the experience capabilities and tools needed to plan for design implement and support strategy development and execution. We are driven by our passion to help transform health care delivery align financial incentives to support population health management and build the workforce needed for value-based care.
To Apply : Experience :
Manager
Key Skills
Copy Editing,Elevator,Law,Dns,Credit Operations
Employment Type : Full Time
Experience : years
Vacancy : 1
Monthly Salary Salary : 89000 - 125000