Talent.com
Senior Staff Cloud Support Engineer
Senior Staff Cloud Support EngineerCrusoe • San Francisco, CA, United States
[error_messages.no_longer_accepting]
Senior Staff Cloud Support Engineer

Senior Staff Cloud Support Engineer

Crusoe • San Francisco, CA, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Senior Staff Cloud Support Engineer

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About the Role

As a Senior Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor senior engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI / ML infrastructure, and apply that knowledge with strong customer focus. You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally.

What You'll Be Working On

Technical Leadership & Escalations

  • Serve as highest-level escalation point for complex P1 / P0 incidents.
  • Lead cross-functional root cause investigations involving compute, networking (IB / RDMA / RoCE), storage, and orchestration layers.
  • Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.

Reliability Architecture

  • Design and improve node validation, burn-in processes, performance baselining, and release readiness.
  • Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI / ML cluster stability.
  • Reduce MTTR and incident recurrence through structural improvements.
  • AI / ML Infrastructure Expertise

  • Troubleshoot NCCL, IB, GPU driver / firmware issues, distributed training failures.
  • Support complex AI workloads (training + inference) with performance tuning and observability improvements.
  • Customer-Facing Authority

  • Act as senior technical advisor during high-risk customer incidents.
  • Deliver executive-ready RCAs with clarity and confidence.
  • Drive trust through transparency and technical depth.
  • Mentorship & Standards

  • Mentor P3 / P4 engineers.
  • Define SOPs and technical standards for support excellence.
  • Partner with Enablement to raise the technical bar across the organization.
  • What You Bring

  • 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles.
  • Advanced Linux systems expertise.
  • Deep Kubernetes operational experience (CKA-level or higher).
  • Strong networking knowledge : Infiniband, RDMA, RoCE, SDN.
  • Experience supporting AI / ML workloads at scale (GPU clusters).
  • Proven track record of resolving multi-layer, distributed system failures.
  • Strong customer communication and executive-facing presence.
  • Benefits

  • Industry competitive pay
  • Restricted Stock Units in a fast growing, well-funded technology company
  • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
  • Employer contributions to HSA accounts
  • Paid Parental Leave
  • Paid life insurance, short-term and long-term disability
  • Teladoc
  • 401(k) with a 100% match up to 4% of salary
  • Generous paid time off and holiday schedule
  • Cell phone reimbursement
  • Tuition reimbursement
  • Subscription to the Calm app
  • MetLife Legal
  • Company paid commuter benefit; $300 / month
  • Compensation Range

    Compensation will be paid in the range of up to $180,000 -$220,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

    Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

    [job_alerts.create_a_job]

    Senior Staff Cloud Support Engineer • San Francisco, CA, United States

    [internal_linking.similar_jobs]
    Staff Cloud Engineer

    Staff Cloud Engineer

    Altana AI • San Francisco, CA, United States
    [job_card.full_time]
    AI can be a powerful tool for good in the world – at Altana we apply AI to the world’s largest organized body of supply chain data to power a more resilient, more secure, and more sustainable model...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr Staff Engineer, Cloud DevOps

    Sr Staff Engineer, Cloud DevOps

    Gap Inc. • San Francisco, CA, United States
    [job_card.full_time]
    Sr Staff Engineer, Cloud DevOps.Full time Two Folsom, San Francisco, CA, US 94105.Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone?has access to quality...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Cloud Engineer

    Senior Cloud Engineer

    Nuon Inc. • San Francisco, CA, United States
    [job_card.full_time]
    As a Senior Software Engineer, Cloud at Nuon, you will be responsible for building and maintaining features to manage cloud infrastructure across multiple platforms. You should have extensive backen...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff Software Engineer - Data Cloud

    Staff Software Engineer - Data Cloud

    Rippling • San Francisco, CA, United States
    [job_card.full_time]
    Staff Software Engineer - Data Cloud.Rippling is the first way for businesses to manage all of their HR & ITpayroll, benefits, computers, apps, and morein one unified workforce platform.By connecti...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Staff Cloud Infrastructure Engineer

    Staff Cloud Infrastructure Engineer

    Lumicity • San Francisco, CA, United States
    [job_card.full_time]
    This range is provided by Lumicity.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Direct message the job poster from Lumicity.Executive Search ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior DevOps Engineer Platform & Cloud (GCP)

    Senior DevOps Engineer Platform & Cloud (GCP)

    Sydecar • San Francisco, CA, United States
    [job_card.full_time]
    A transformative financial platform in San Francisco is seeking a Senior DevOps Engineer to own the cloud infrastructure and enhance developer experience. Responsibilities include managing Google Cl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Software Engineer - Cloud Logistics

    Senior Software Engineer - Cloud Logistics

    Nimble • San Francisco, CA, United States
    [job_card.full_time]
    Senior Software Engineer - Cloud Logistics.Join to apply for the Senior Software Engineer - Cloud Logistics role at Nimble. Nimble is a robotics and AI company inventing and scaling autonomous logis...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Software Engineer - Cloud Team 747

    Senior Software Engineer - Cloud Team 747

    TM2 Group, LLC • San Francisco, CA, United States
    [job_card.full_time]
    Be among the first 25 applicants.This range is provided by TM2 Group, LLC.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.At Protegrity, we lead...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Full-Stack Engineer — Cloud Platforms

    Senior Full-Stack Engineer — Cloud Platforms

    Google • San Francisco, CA, United States
    [job_card.full_time]
    A leading global technology company is seeking a Software Engineer in San Francisco, CA, to develop next-generation technologies that change how users connect and interact.Candidates should possess...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Platform Engineer : Cloud & Kubernetes (Remote)

    Senior Platform Engineer : Cloud & Kubernetes (Remote)

    Grow Therapy • San Francisco, CA, United States
    [filters.remote]
    [job_card.full_time]
    A mental health technology company in San Francisco seeks a Senior Engineer to drive engineering productivity within their platform team. In this role, you will work on a next-generation internal de...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Cloud Engineer — Kubernetes & Container Lifecycle

    Senior Cloud Engineer — Kubernetes & Container Lifecycle

    Roblox • San Mateo, CA, United States
    [job_card.full_time]
    A leading technology company in San Mateo, CA seeks an experienced Software Engineer to work on building and evolving a critical infrastructure for managing compute workloads.The ideal candidate wi...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Backend Engineer, Cloud Platform

    Senior Backend Engineer, Cloud Platform

    Postman • San Francisco, CA, United States
    [job_card.full_time]
    Senior Backend Engineer, Cloud Platform.Postman is the world's leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500.The company ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Senior Cloud Infrastructure Engineer

    Senior Cloud Infrastructure Engineer

    TaskRabbit • San Francisco, CA, United States
    [job_card.full_time]
    Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.At Taskrab...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff Platform Engineer : Scalable Cloud & Data Pipelines

    Staff Platform Engineer : Scalable Cloud & Data Pipelines

    Clarify • San Francisco, CA, United States
    [job_card.full_time]
    A tech company is seeking a Staff Platform Engineer to join their engineering team.In this role, you will design and develop high-quality scalable platforms, collaborate with cross-functional teams...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Staff Cloud Engineer

    Senior Staff Cloud Engineer

    Albert Invent • Oakland, CA, United States
    [job_card.full_time]
    Albert Invent is a cutting-edge AI-driven software company headquartered in Oakland, California, on a mission to empower scientists and innovators in chemistry and materials science to invent the f...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Senior Software Engineer (Cloud API)

    Senior Software Engineer (Cloud API)

    Cyberhaven • San Francisco, CA, United States
    [job_card.full_time]
    Senior Software Engineer (Cloud API).We’re looking for a software engineer to help drive and evolve our data security product. Our technology is new and rapidly evolving : you’ll be an early contribu...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Senior Cloud Platform Engineer – Scalable, Reliable Infra

    Senior Cloud Platform Engineer – Scalable, Reliable Infra

    Taskrabbit • San Francisco, CA, United States
    [job_card.part_time]
    A leading marketplace platform in San Francisco seeks a Senior Cloud Infrastructure Engineer to lead the modernization of its infrastructure. The role involves designing and implementing cloud solut...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Staff Infrastructure Engineer — Multi-Cloud & Scale

    Staff Infrastructure Engineer — Multi-Cloud & Scale

    harvey.ai • San Francisco, CA, United States
    [job_card.full_time]
    A cutting-edge legal tech company in San Francisco is seeking a Staff Software Engineer to design and build robust infrastructure systems. The role focuses on scaling and securing the platform that ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]