Senior Staff Cloud Support Engineer

Senior Staff Cloud Support Engineer

Crusoe's mission is to accelerate the abundance of energy and intelligence. We're crafting the engine that powers a world where people can create ambitiously with AI without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that's setting the pace for responsible, transformative cloud infrastructure.

About the Role

As a Senior Staff Cloud Support Engineer, you are a technical authority within Crusoe Cloud and a force multiplier across Customer Experience, SRE, Networking, Fleet, and Product teams. You operate beyond ticket resolution. You design reliability guardrails, influence architecture decisions, mentor senior engineers, and directly protect revenue by preventing large-scale incidents. You bring deep expertise in Linux systems, Kubernetes, networking, and AI / ML infrastructure, and apply that knowledge with strong customer focus. You are comfortable operating in ambiguity, leading incident response, and shaping how Crusoe scales high-performance AI infrastructure globally.

What You'll Be Working On

Technical Leadership & Escalations

• Serve as highest-level escalation point for complex P1 / P0 incidents.
• Lead cross-functional root cause investigations involving compute, networking (IB / RDMA / RoCE), storage, and orchestration layers.
• Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds.

Reliability Architecture

AI / ML Infrastructure Expertise

Customer-Facing Authority

Mentorship & Standards

What You Bring

Benefits

Compensation Range

Compensation will be paid in the range of up to $180,000 -$220,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex / gender, sexual preference / orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.