Customer Support SpecialistVirtualVocations • Baton Rouge, Louisiana, United States
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Customer Support Specialist
VirtualVocations • Baton Rouge, Louisiana, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Support Representative to deliver efficient and high-quality customer support for routine inquiries and product issues.
Key Responsibilities
Responds to customer inquiries promptly and clearly across multiple channels
Utilizes product knowledge to troubleshoot and resolve customer issues effectively
Assists with outbound customer outreach and contributes to improving support efficiency
Required Qualifications
Bachelor's degree in Engineering or a related field
At least 1 year of customer service experience, preferably in software or SaaS support
Knowledge of Freshdesk or similar ticketing systems preferred
Reliable with strong time management and accountability
Ability to work flexible hours when needed
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Customer Support Specialist • Baton Rouge, Louisiana, United States
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