Customer Service Representative - Spanish Speaking

Listening, Solving, Caring!

Deliver clear, efficient support to customers and partners, resolving issues promptly while following protocols, ensuring data privacy, and fostering positive collaboration.

Task and Responsibilities

• Respond to customer and partner inquiries related to products, services, and technical issues;
• Utilize established call handling protocols and procedures to provide reliable information and resolve customer concerns;
• Ensure issues are resolved during the initial contact whenever possible, maintaining high-quality interactions in every customer engagement;
• Communicate clearly and effectively, tailoring responses to match the customer's pace and technical understanding;
• Escalate service-related or technical issues to the appropriate departments following company policies and procedures;
• Maintain strict compliance with customer Data Privacy and Security policies in all interactions;
• Foster positive communication and collaboration with team members, customers, and other partners to enhance the overall customer experience.