Contact Center Supervisor

A company is looking for a Supervisor, Contact Center to oversee a team of agents in a remote setting.

Key Responsibilities

Supervises daily workflows of contact center staff to meet performance goals

Monitors service and productivity metrics, collaborating with quality assurance teams

Trains and evaluates staff while fostering a positive work environment

Required Qualifications

High School Diploma or equivalent required; Bachelor's Degree preferred

Minimum of 4 years of relevant experience required

Experience in managing and motivating teams of at least 50 employees

Proficiency in computer software, including Microsoft Office

Any relevant education, certifications, and / or work experience may be considered