Network Service Engineer I

About the Role : -

Work collaboratively with the team and other departments to ensure all fulfilment activities are met within SLA.

To embrace increasing customer demand with a positive attitude and collaborative thinking.

Assists in troubleshooting customer impacting issues affected by the fulfilment process

Provide first level technical ownership and responses for fulfilment activities

You Will work with other regions for global process alignment

Liaise pro-actively with stakeholders and escalate where necessary to ensure timely resolution in order to achieve customer specific SLA's

Review and provide feedback on improving supportability and applicability of workarounds (for both internal and external communitie.

Train cross functional teams on Network Products and process

Technical documentation review including, work instructions, briefings, transitional documentation, checklists etc

Must Have Experience : -

3-5 years of Networking experience

Preferred to have worked in NOC or similar role

Prior experience in intermediate network troubleshooting, routing, switching and load balancing is a plus

Telephone based customer support experience a plus

Fundamental understanding of Networking

Thanks

Himabindu

Technical Recruiter

Rootshell Inc

himabindu@rootshellinc.com

Phone Number : 408-822-9457