Shift Supervisor

SSP America operates several restaurants throughout the Miami International Airport located in Miami, FL. Our restaurants include : Chick-Fil-A and Jackson Soul Food

We are food travel experts from SSP America. We are passionate about bringing cool, authentic restaurants to airports that represent a taste of place.

At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors are experts at a few things :

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

Here are a few things you can expect as a Shift Supervisor at SSP America :

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

Skills and Other Requirements

• High School Diploma or equivalent
• Minimum of 6 months of experience in the food & beverage industry
• Full Service and / or Quick Service restaurant experience, preferred
• Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Excellent written and verbal communication

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.