Service Advocate

A company is looking for a Service Advocate - Fully Remote.

Key Responsibilities

Provide support and guidance to CSRs during active calls

Handle escalated member service inquiries and issues

Engage with and educate members based on their unique needs and preferences

Required Qualifications

1+ years of customer experience

Ability to de-escalate situations and remain calm under pressure

Leadership abilities and experience in dealing with member escalations

Ability to mentor, train, and motivate employees

High School diploma or equivalent