Service Desk AnalystVirtualVocations • Durham, North Carolina, United States
Service Desk Analyst
VirtualVocations • Durham, North Carolina, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Analyst - Remote, US.
Key Responsibilities
Provide End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems
Provide remote hardware support for various devices and perform software / application support
Required Qualifications
CompTIA A+ certification
1+ year Mac OS experience and experience supporting Microsoft 365, Windows 10, and Active Directory
2-3 years of experience in a Technical Support role
Technical proficiency with common hardware, software, and technologies
College or technology school degree preferred
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Service Desk Analyst • Durham, North Carolina, United States
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