Field Service Technician II - Lift Truck

Main Duties & Responsibilities

Diagnoses, repairs, reconditions, and adjusts equipment as required and complete all paperwork on the troubled equipment to which the individual is assigned.

Attends training sessions as required.

Works in a neat, orderly, and safe manner, constantly seeking to improved methods and the safety of others.

Maintains a positive attitude and role model for the other employees to follow.

Maintains a minimum set of tools required for job performance.

Cares and maintains company machines/equipment and ensures co-workers are doing the same.

Demonstrates utilization of dealer computer systems, for work orders and other documentation.

Maintains personal company service literature, and maintains a high awareness of technical changes in the industry.

Tests, diagnoses and adjusts equipment failures of equipment.

Repairs or replaces defective parts on machinery/equipment.

Disassembles components and clean parts.

Inspects components to insure maximum parts are being reused to control repair costs.

Creates repair estimates and submit information to substantiate quotes and estimates.

Prepares all parts requisitions, time cards, or service reports, as requested by the supervisor. Ensure they are legible and accurate with sufficient detail for service accounting needs.

Monitors job expenses versus repair estimates and ensures that the lead person is aware of any cost over run, prior to the job being completed.

Company Overview

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 1,700 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Qualifications

Must have completed standards outlined in the personnel achievement guideline or have been determined to meet the same qualification by the lead person based on division location.

Must be able to comprehend, speak and write the English language.

Must possess excellent interpersonal and communication skills.

High School education including a specialized technical course or equivalent years experience as a Technician preferred.

3-5 Years direct Technician experience.

Combination of education and experience will be considered.

Must posses a valid Class D Driver’s License.

Physical Demands of the Position:

Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable. Indicate the appropriate weight where applicable. (ie: Up to 25 lbs., 26-50 lbs. or Over 50 lbs.)

F

Climbing

O

Balancing

O

Stooping

F

Kneeling

F

Crouching

O

Crawling

F

Reaching

C

Standing

F

Sitting

F

Walking

O

Feeling

F

Fingering

F

Grasping

F

Repetitive Motion

C

Talking

C

Hearing

F

O

O

Pushing

Up to 25 lbs.

26-50 lbs.

Over 50 lbs.

F

O

O

Pulling

Up to 25 lbs.

26-50 lbs.

Over 50 lbs.

F

O

O

Lifting

Up to 25 lbs.

26-50 lbs.

Over 50 lbs.

Environmental Conditions of the Position:

Place the corresponding letter next to each category. “C” Constantly-(6-8 hrs/day), “F” Frequently-(3-6 hrs/day), “O” Occasionally-(up to 3 hrs/day), or “NA” if not applicable.

O

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature change.

C

The worker is subject to outside environmental conditions: No effective protection from weather.

F

The worker is subject to both environmental conditions: Activities occur inside and outside.

O

The worker is subject to extreme cold: Temperatures below 32 degrees for periods of more than one hour.

F

The worker is subject to extreme heat: Temperatures above 100 degrees for periods of more than one hour.

F

The worker is subject to noise: There is sufficient noise to cause the worker to shout in order to be heard above the ambient noise level

F

The worker is subject to vibration: Exposure to oscillating movements of the extremities of whole body.

F

The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to heat and exposure to chemicals.

F

The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

F

The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.

O

The worker is required to wear respirator.

N/A

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).