About the job Technical Services Engineer
Technical Services Engineer
Location : Houston, Texas (Hybrid / Field-Based)
Employment Type : Full-Time, Permanent
About the Opportunity
Prospecta Talent is actively recruiting a Technical Services Engineer for a leading organization in the power protection and automation sector. This position is well-suited for engineering professionals experienced with protective relays, fault recorders, or electric power systems who enjoy field work, hands-on troubleshooting, and direct customer support.
The successful candidate will serve as a subject-matter expert, working closely with customers and internal stakeholders to ensure optimal product performance, support new technology adoption, and contribute to ongoing innovation in electrical utility environments.
Key Responsibilities
- Deliver advanced technical support to customers regarding product installation, configuration, and troubleshooting.
- Conduct on-site visits, product demonstrations, commissioning assistance, and customer training.
- Provide feedback to internal engineering and product teams based on field performance, customer experience, and emerging industry needs.
- Assist in developing technical documentation including application notes, proposals, and system integration guides.
- Act as an escalation point for complex technical issues related to product functionality or system compatibility.
- Represent the organization at technical / user conferences, industry meetings, and customer workshops.
- Manage assigned projects independently to ensure accurate delivery within established scope and timelines.
Qualifications
Required
Bachelors degree in Electrical Engineering3-5 years experience working with protective relays, fault recorders, grid protection, or power system automation.Understanding of electrical power transmission, distribution, and generation systems.Analytical skillset with exposure to EMTP, load-flow analysis, and short-circuit studies.Strong communication and presentation skills with the ability to convey complex engineering concepts clearly.Comfortable working independently while managing multiple tasks and deliverables.Ability to travel within the U.S. and occasionally to Canada.Ability to pass pre-employment background and drug screening.Preferred
Prior experience configuring relay protection systems or grid-automation solutions.Familiarity with communication protocols (DNP3, IEC 61850, Modbus, etc.).Previous experience supporting utility or industrial clients.Project coordination or technical leadership experience.Why This Opportunity Stands Out
Exposure to innovative technology in power protection and automation.Hybrid field-based environment with customer interaction and hands-on engineering.Collaboration with highly skilled technical teams.Culture of continuous improvement, learning, and mentorship.Competitive compensation, benefits, and allowances (vehicle / home office support may be included).