Support Engineer - Support Engineer II

Job#: 3028484

Job Description:

Support Engineer - Support Engineer II

Location: Seattle, WA

Employment Type: Contract

Role Overview

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, in addition to performing routine hardware maintenance.

Key Responsibilities

• Install, maintain, and troubleshoot desktop computers, peripherals, and software.
• Resolve issues affecting hardware, software, and user permissions.
• Perform routine hardware maintenance.
• Provide support for Windows XP/7 and Server operating systems in a managed environment.
• Support Macintosh OS X ( and higher) and provide user-level support for Linux/UNIX systems.
• Work with networks, including Ethernet, TCP/IP, and Windows Server networking.
• Maintain customer focus and work independently with minimal supervision.
• Safely lift up to 50 lbs.

Required Qualifications

Education: A BS Degree in computer science or a combination of equivalent education and relevant experience is required.

Experience: 3-6 years of relevant work experience is required.

Technical Skills:

• Detailed knowledge of basic computer concepts, PC hardware, and software troubleshooting.
• Experience supporting Windows XP/7 and Server operating systems.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
• Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.

Preferred Qualifications

• Experience supporting Macintosh OS X ( and upwards).
• Microsoft MCSA/MCSE certification.
• Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.

Compensation & Benefits

The pay range for this position is $ to $ per hour. A benefits package is available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at or 804-523-8228.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.