Senior System Admin Analyst

Reporting to the Ancillary Applications Manager, the Systems Administrator supports the System Administrator Team and system related eChart Teams. Works independently under general supervision, requiring minimal instruction and guidance. Additionally, Supports the eChart system and relevant 3rd party applications, primarily (insert appropriate 3rd party applications / vendors). Demonstrates high level of proficiency and expertise on software functionality, technical / hardware skills, hardware support and integration. Responsible for building system components, testing, implementation support and maintenance of assigned system applications. Performs in-depth analysis, trouble shooting, data collection, and root cause analysis. Identifies and / or implements potential solutions for issues related to the system. Analyzes / reviews and tests each product release and communicates needed changes to operations. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates and implements business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Provides guidance and mentoring to other team members. Attains and maintains necessary certifications, as applicable, in a timely manner according to policy. This individual should have excellent customer service and stakeholder management skills along with highly effective written / verbal communication and interpersonal skills. Provides On-Call support for application.

Days and hours worked may be variable.

Education : Required :

High School Diploma and 9 years' experience in one or more of the following - Healthcare, IT, and / or Clinical / Financial Operations.

OR

Associate's Degree and 7 years' experience in a healthcare related setting including Clinical and / or Operational experience.

OR

Bachelor's Degree and 5 years' experience in one or more of the following - Healthcare, IT, and / or Clinical / Financial Operations.

OR

Preferred

Experience : Required :

An understanding of information system technology and database applications is necessary.

Preferred :

Position Requirement(s) : License / Certification / Registration

Required :

Complete education and pass certification if offered by vendor of supporting application.

Preferred :

EPIC certification in the module(s) being represented.

Experience in EMR installations

Maintain active license in professional field.

Position Key Performance Indicators (KPIs) :

20% - 1. KPI : System Build and / or Configuration

25% - 2. KPI : Problem Solving / Issue Resolution

20% - 3. KPI : Professional Performance

15% - 4. KPI : Integrated Application Management

15% - 5. KPI : Project management and Performance

5% - 6. KPI : Miscellaneous duties