IT Help Desk

Position Summary

Needing a student employee who loves IT, solving problems, and serving others. You will get to work with Blackboard, Ramlink, emails, and other IT programs that keep the campus running smoothly.

Federal Work-Study Awarded students preferred. Essential Duties and Responsibilities

• Serve as first point of contact for the IT department when contacted by phone and in person for assistance or requests.
• Triage and log problems and requests for support using the ITSM application.
• Receive support, enhancement, and service inquiries; answer common questions / inquiries.
• Escalate specific / complex questions to the appropriate team member within the organization.
• Assist students with installing, and troubleshooting computer and software related issues
• Reset student email and domain account passwords
• Provide excellent customer service
• Assist with documenting all standard Service Desk operating procedures and routinely update that documentation as procedures change.
• Consistently follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
• Provide support to Desktop Services as needed to move, remove or install equipment throughout the campus.
• Provide support to receive, store and prepare new equipment for installation
• Keep warehouse, Help Desk and tech benches orderly and safe by keeping area organized and ready for technicians to utilize the space and free from tripping hazards.
• Must be able to lift desktop computers and peripherals as needed to facilitate the work outlined.

Education, Certifications and / or Licenses

Experience

Knowledge, Skills & Abilities

Posting Detail Information Posting Number Posting Open Date Open Until Filled Posting Close Date

Benefits

Here at Texas Wesleyan University, we offer a comprehensive health and retirement plan. Below are highlights of the main features of the Texas Wesleyan University Employee Benefits Program : Paid Break Days Paid Bereavement Paid Holidays Tuition Waiver

Paid Jury Duty Reserved Parking

Sick Leave Vacation

Gym, Library and other facilities usage

Lactation Room