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Desktop Support Technician (Boston)
Desktop Support Technician (Boston)firstPRO, Inc • Boston, MA, United States
Desktop Support Technician (Boston)

Desktop Support Technician (Boston)

firstPRO, Inc • Boston, MA, United States
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firstPRO is now accepting resumes for a Desktop Support Technician role in Boston, MA. This is a 6+month contract to hire role and onsite everyday. SCCM Imaging required.

Some of the day-to-day responsibilities of this role include :

  • Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
  • Monitor and respond to helpdesk tickets
  • Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
  • Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
  • Manage support calls for printer break / fix services
  • Support and distribute company-owned mobile devices
  • Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
  • Participate in on-call rotation for emergency support phone queue
  • Assist in supporting the company's security posture
  • Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements

THE CANDIDATE

  • BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
  • Minimum five (5) years of experience in a desktop support and end-user support role
  • Windows 10 / 11 Pro support
  • Desktop and hardware configurations, including Thunderbolt docking solutions
  • Apple iOS device support
  • LAN-based imaging
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