Program Coordinator

Program Coordinator

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package, and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Department of Child Services (DCS) : Join a group of passionate, dedicated public servants to support one of Indiana's most critical missions! The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our MVP foundation : Mission, Vision, and Purpose.

Role Overview : Each state is required to have a Parent Locate unit to locate absent parents so paternity and child support orders can be established and enforced. This involves working with the local child support offices and other state and federal agencies. The unit assists with working reports so undistributed child support collections are timely distributed. Also, the unit assists with working on other reports to enhance the data of the system so collection processes are able to work appropriately for the collection of unpaid support. The Program Coordinator contributes to the agency goal of increasing collections on delinquent child support cases via the BMV lien process. This position is to provide courteous and timely customer service to non-custodial parents (NCPs) and companies such as the Bureau of Motor Vehicles, insurance agencies, vehicle dealerships, and county child support offices. CSB receives and stores titles in which liens have been placed in the effort to receive payment on cases in delinquent status. This position is in the central DCS offices in downtown Indianapolis, Indiana.

Salary : The salary for this position traditionally starts at $34,216 per year, but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life : Responsibilities include :

• Update custodial parents' and non-custodial parents' information in ISETS. This may include updating the non-custodial employer and addresses information in the database.
• Use resources such as Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal to collect information.
• Receive locate requests for the Title IV-D staff, out-of-state child support offices, as well as Child Support Bureau staffs. All locate functions are used to establish and enforce child support orders.
• Research the various error reports to correct ISETS information. These reports display possible participant Social Security Number and Date of Birth errors in ISETS and research is completed to correct invalid information as needed.
• Conduct locate searches for undistributed collections that are due to custodial parents and / non-custodial parents. These include Stale dated warrants, return warrants, and child support warrants.
• Research the weekly WEAAD485 (Vehicle Lien Release) report. Report is researched to identify the location of the correct title for the individual identified on the report. Retrieve titles from cabinets, generate Title Release Letters, input "SENT" date of titles released into ISETS. Update the system with NCP's address information as needed.
• Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc. Calls are handled knowledgeably and courteously.
• Work incoming mail appropriately and timely. Mail includes incoming titles, mechanic lien notices, and miscellaneous items.
• Respond to e-mails located in the INCEUBMVLIENS mailbox.
• Provide customer service to lobby visitors immediately, as needed.
• Receive titles from BMV, update the Received Date in ISETS and file titles in storage cabinet.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success : You must meet the following requirements to be considered for employment :

Supervisory Responsibilities / Direct Reports : This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana : The State of Indiana offers a comprehensive benefits package for full-time employees that includes :

Equal Employment Opportunity : The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.