Automotive Customer Service SpecialistGrease Monkey • Salisbury, MD, US
Automotive Customer Service Specialist
Grease Monkey • Salisbury, MD, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Make coffee; keep fresh coffee available at all times. Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day. Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers. Clean and straighten countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager). Stock Service Order Tickets. Input vendor shipments on computer Place customer quality assurance calls, write customer thank you notes. General center maintenance and cleaning duties. Attend crew meetings as required. Run errands and perform other duties as assigned by a Supervisor. Excellent customer service skills Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills Attention to detail and accuracy Previous customer service and general office experience necessary Discounted Services for Employees Flexible Hours Opportunities for Advancement
Customer Service Specialist
The Customer Service Specialist is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service
- Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
- Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
- Remind customers to submit feedback about their visit.
- Thank all departing customers, remind them to return.
- Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
- Process all payments using the computer system and credit card machine.
- Perform courtesy work when needed.
- Assist manager in resolving customer complaints.
Maintain Customer Waiting Area
Maintain Front Office Area
Other Duties and Responsibilities
Job Qualifications
Working Conditions
Equipment Used : Computer. Environment : Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities : Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding.
Benefits / Perks
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Customer Service Specialist • Salisbury, MD, US
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