Customer Success Manager (EU / US)

Customer Success Manager

RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration : automating regulatory intelligence with curated content and actionable insights, smart documentation and a connected community of over 1,700+ subject matter experts for streamlined regulatory execution globally. RegASK augments Regulatory Affairs teams, combining AI efficiency and community-driven intelligence to streamline compliance across the product lifecycle. The RegASK team is highly diverse, with more than 10 nationalities across 3 continents, entrepreneurial and very agile. We are currently recruiting highly motivated individuals to expand its team and support its ambitious growth plans. If you are a doer who enjoys working across industries and continents, autonomous in your working style, and eager to problem solve, we would love to hear from you.

As a Customer Success Manager at RegASK, you will be responsible for driving client adoption, engagement, and satisfaction across your portfolio of enterprise clients. You will serve as the trusted advisor to customers, ensuring they derive maximum value from RegASK's AI-driven regulatory intelligence platform. This position requires a strategic thinker who can effectively collaborate with product development, sales, and customer enablement teams to drive customer engagement, retention, and advocacy. This role is ideal for someone with a strong client-first mindset, experience in SaaS or regulatory domains, and a passion for delivering measurable impact.

Responsibilities :

• Cross-Functional Collaboration :

Collaborate with content, product, sales, and customer enablement teams to achieve a cohesive customer success plan and strategy

Support the entire customer lifecycle, from onboarding through to ongoing engagement and support

Establish a feedback loop between customers and the product team, ensuring customer insights inform product development

Collaborate with the sales team to ensure a seamless handover of accounts and alignment on customer success strategies

Identify and nurture customer advocates to participate in case studies, testimonials, and other promotional activities

Requirements :

What We Offer :

How to Apply : If you are excited about this opportunity and believe you have the skills and qualifications to excel as our Customer Success Manager, please submit your resume for consideration. We appreciate all applications, but only selected candidates will be contacted for an interview. Thank you for considering joining the RegASK team. We look forward to reviewing your application!