Retail Manager / Customer Support

Girl Scouts of Oregon and Southwest Washington seeks a customer-service-oriented Retail Customer Support Specialist who shares our vision of helping Girl Scouts change the world. Girl Scout volunteers are encouraged to apply

What You'll Do

As the Retail Customer Support Specialist, you’ll be responsible for managing the retail operations of the Bend Service Center and providing customer support. You’ll ensure smooth day-to-day operations, customer engagement, and efficient inventory management. Additionally, you will support customer service as the first line of contact for members in need of assistance.

Responsibilities

Retail (approximately 25 hours per week)

• Maintain a customer-friendly, organized, and well-stocked retail space, adhering to Girl Scout Merchandising planograms.
• Greet visitors and customers in a warm, professional manner; provide guidance on Girl Scout uniforms, insignia, and merchandise.
• Coordinate service center room reservations, assist with key handoff, and ensure proper usage of meeting spaces.
• Maintain and organize office supply inventory.
• Process daily sales transactions, ensure accurate inventory, and participate in the annual inventory reconciliation process.
• Manage merchandise ordering and restocking in coordination with the Director of Retail, maintaining accurate inventory levels.
• Coordinate and conduct traveling stores for Girl Scout events as needed.
• Handle light building maintenance tasks (e.g., coordinating with janitorial services or handling equipment invoices).
• Process daily sales and reporting to finance.
• Attend volunteer meetings as needed to promote Girl Scout shops.
• Ensure that assigned e-commerce, email, online, telephone, mail, and FAX orders are filled in a timely manner as determined by council policy.
• Deliver bank deposits or orders to the post office as required.

Customer Support (approximately 15 hours per week)

What You Bring

We are most interested in finding the best person for this job, who will be successful and satisfied in the role. If you believe you are that person, we encourage you to apply, even if you do not meet every qualification listed below.

Indoor environment – 98%

The Details

About Girl Scouts of Oregon and Southwest Washington

At Girl Scouts of Oregon and Southwest Washington, it's our mission to build Girl Scouts of courage, confidence, and character who make the world a better place. Staff support a network of dedicated volunteers who bring Girl Scouts programming to youths in their community. Since 1912, Girl Scouts has supported children and young adults in achieving their full potential. Today, Girl Scouts stands as the preeminent leadership development organization for young women. With Girl Scouts of Oregon and Southwest Washington, you can make a difference in the lives of Girl Scouts, adult volunteers, and the world.

Diversity, Equity, and Inclusion

We encourage, value, and honor diversity and support a culture of equity and inclusion. We are committed to fostering diversity at every level of the organization. We are an equal opportunity employer.

We recognize that a commitment to these values is a living commitment that requires attention, reflection, and continual action. All employees must support these efforts and participate in training, projects, and initiatives to forward this work.  Click here to read our complete Equity Statement.

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How to Apply

Submit your application via our  Careers site.