Loss Prevention OfficerOmni Houston Hotel • Austin, TX, US
Loss Prevention Officer
Omni Houston Hotel • Austin, TX, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Must be able to stand and walk for up to 4 hours per shift. Must be able to communicate effectively by telephone, email, radio and reporting. Must have basic computer knowledge. Must be able to reach various areas of the hotel / resort at a rapid pace if necessary. First Aid / CPR Certification is preferred. Must be able to remain calm and professional during stressful situations. Must be able to work a flexible schedule including overnight shifts, weekends and holidays
Job Description
Omni Hotels & Resorts is seeking a full-time Loss Prevention Officer for the beautiful Barton Creek Resort & Spa!
Ranked among the best resorts in Texas : Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024
Responsibilities
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
- Initiate and follow-up with all investigations of crimes committed against property and persons.
- Assist sick / injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
- Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee / guest interactions.
- Monitor / distribute visitor and vender access to the property by distributing visitor badges.
- Perform frequent bag checks for associates leaving the property.
- Escort and interact with special guests that need privacy when entering / exiting the hotel through heart of the house areas.
- Maintain confidentiality when dealing with sensitive guest or associate issues.
- Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading / directing guests and associates to safety.
Qualifications
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com
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