Service Desk AnalystVirtualVocations • Norfolk, Virginia, United States
Service Desk Analyst
VirtualVocations • Norfolk, Virginia, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Service Desk Analyst to provide end-user support remotely.
Key Responsibilities
Provide white-glove End User Service Desk Support via phone, email, and chat
Manage incidents and requests within ticketing systems and perform daily ticket follow-ups
Resolve software issues and provide remote hardware support for various devices
Required Qualifications
CompTIA A+ certification
Experience supporting Microsoft 365, Windows 10, and Active Directory
1+ year Mac OS experience
2-3 years of progressive experience in a Technical Support role
College or technology school degree preferred
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Service Desk Analyst • Norfolk, Virginia, United States
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