IT Technician (Entry Level)

The IT Technician provides front-line technical support across computers mobile devices software applications and basic network connectivity. This role resolves day-to-day user issues performs routine maintenance supports onboarding and offboarding and assists with a wide range of internal IT projects.

Key Responsibilities

• Respond to and resolve help desk tickets calls and email requests
• Troubleshoot Windows OS issues software problems and common errors
• Support remote users using remote assistance tools
• Reset passwords and manage basic account permissions
• Set up new user accounts and assist with onboarding and offboarding
• Replace or upgrade basic hardware components in desktops and laptops
• Troubleshoot and support printers scanners and peripherals
• Ensure connectivity for LAN Wi-Fi and VPN users
• Assist with basic IP DNS DHCP and network printer issues
• Add new IT assets into inventory and maintain accurate asset records
• Perform clean organized wire and cable management on desks racks and workstations
• Log support requests and resolution documentation in ConnectWise
• Update knowledge base articles and internal documentation
• Participate in routine system maintenance and patching
• Assist with IT projects migrations and hardware rollouts
• Perform periodic on-site inspections at assigned locations

Qualifications :

Skills and Requirements

Preferred and Trainable

Education and Experience

Additional Information :

Compensation :

As a matter of company policy Interco does not sponsor employment visas or hire from out of the USA nor does the company sponsor candidates who do not currently reside within the USA without an existing H-1B visa.

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time including assigning or reassigning job duties or eliminating this position at any time.

Candidate information will be kept confidential according to EEO guidelines.

Work remotely : No

Remote Work : No

Employment Type : Full-time

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

Experience : years

Vacancy : 1