Front Desk / Hospitality

Description

Job Overview :     The  Resident Services Associate / Front Desk serves as the ambassador to all resident first impressions with the FirstService Residential team on behalf of the community of Rancho Mission Viejo.   This position will primarily provide exceptional customer service in serving residents of this community as part of the front desk team. Possesses strong communication, telephone, and customer service skills.   Compensation :   $23-25 / hr   FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.     Job Responsibilities :

• High-level front-end concierge services to the residents of the community to provide a quality community lifestyle experience.
• Responds to residents in a professional, courteous and timely manner, without exception.
• Ensures that the telephone is answered professionally, and messages are handled courteously, accurately and in a timely manner.
• Assist residents with the amenity reservation process and service requests.
• Assist with facility management responsibilities that include but not limited to; monitoring of service providers / contractors and all facility operations.
• Respond to homeowner inquiries regarding facility usage and maintenance concerns.
• Receive and inspect materials delivered for various project to ensure quality and quantities of material and notify the applicable responsible party.
• Assist in vendor and sub-contractor performance and act on any concerns or issues as directed by the Resident Services Manager, Operations Manager, and / or General Manager.
• Attend and participate in designated meetings or functions as requested by the Resident Services Manager, Operations Manager, and / or General Manager.
• Positively collaborate and assist with all RanchLife and RanchRide activities and / or events as it relates to facility readiness for the activity and / or event to take place; this position will also be asked to staff various community activities and / or events as needed.
• Anticipates and improves services and / or facilities by obtaining and evaluating resident observations, and feedback.
• Tracks accomplishments and challenges, constantly evaluating the service levels.
• Improves services by obtaining and evaluating resident observations opinions, and criticisms.
• Initiate the preparation of activity logs, incident reports, Management Reports and any other documentation that may be required for risk management or mandated by governing agencies and submit to the Resident Services Manager, Operations Manager, and / or General Manager review / approval.
• Assists in investigations and tape / log reviews for any unusual incidents.
• Other duties as assigned.

Skills & Qualifications :   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Education & Experience :

Physical Requirements and Working Environment :   The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tools & Equipment Used :

Hours :  Monday – Friday

8 : 30AM – 5 : 00PM

(hours subject to change to accommodate business needs) What We Offer :

About Us :     FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.   Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.   Experience exceptional service with a fulfilling career in property management with FirstService Residential.     To learn more about our company and culture, please visit www.fsresidential.com / california   Disclaimer   The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.     FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.     Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.