Learning Delivery Associate

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY

Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.

JOB RESPONSIBILITIES

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training / quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.

OTHER RELATED DUTIES

• Conduct new hire training in a classroom setting
• Conduct follow-up one-on-one training when necessary
• Conduct refresher training sessions
• Conduct certification sessions
• Attend training meetings
• Attend training / quality assurance meetings
• Assist training department with any other necessary functions
• Conducts phone time when not facilitating a class or assisting with other training duties.  Scorecard performance will be monitored.

INTERNAL APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS :

To be considered you must meet the following criteria :

You must have worked at Alorica for a minimum of six months (or tenured in your most recent position for 6 months).

You must be meeting expected performance metrics in your current position.

You do not have any Active Final Corrective Actions or Warnings.

If you are not sure of your status, please check with your Manager or Human Resources Partner.

QUALIFICATIONS

• Minimum Education and Experience :
• Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
• Previous experience in training and / or customer call center experience

Knowledge, Skills and Abilities :

• Demonstrated knowledge of adult learning techniques and best practices in training delivery
• Demonstrated knowledge of specific account provisions, products, and policies
• Ability to communicate effectively both orally and in writing
• Excellent attendance and punctuality
• Demonstrated effective listening skills
• Demonstrated proficiency of presentation skills
• A wide degree of creativity and latitude is expected
• Knowledge of Microsoft Word, Excel, and PowerPoint
• A great attitude

Work Environment :

Ability to work in a fast paced, ever changing environment

Physical Demands :

Ability to stand while conducting training classes

Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.

Equal Opportunity Employer – Veterans / Disabled