Talent.com
Assistant Manager
Assistant ManagerJHG Group - IHOP • Grand Rapids, MI, US
Assistant Manager

Assistant Manager

JHG Group - IHOP • Grand Rapids, MI, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Position Overview:

The Assistant Manager (AM) is responsible for supporting the General Manager in the management of the entire store’s operations. The AM is also responsible to meet performance and profit goals. These objectives include assisting in the selection, development, and training of all associates in the store. The AM is responsible to manage and oversee all safety processes within the store. The AGM ensures an exceptional customer experience that supports our vision.

Principal Duties:
  • Supervise the day-to-day task assignments and performance for all management and associates.
  • Ensure a pleasant dining experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.
  • Manage all matters relating to associates and the team - recruiting, hiring, training, coaching, associate engagement, and performance management.
  • Ensure compliance with corporate training programs.
  • Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
  • Analyze results and trends and prepare action plans to leverage the store’s strengths and address areas of opportunity. Ensure the execution of all action plans.
  • Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
Management-Essential Duties:


  • Supervise the day-to-day task assignment and manage the performance of Customer Service Associates. This includes recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
  • Oversee the completion of duties by hourly store management associates.
  • Ensure proper training and training compliance of all hourly associates.
  • Oversee cash management procedures. Monitor and analyze reports relating to Loss Prevention and report trends to the General Manager.
  • Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device. Review the results on the store’s computer and/or handheld device and make the necessary changes. Prepare action plans to address off-standard items.
  • Control inventory level by checking in all external vendors (by using a handheld device) and ensuring the delivery is accurate.
  • Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
  • Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
  • Value store associates through celebration and recognition.
  • Ensure the 24/7 execution of all customer service programs and processes.
  • Communicate with the store manager regarding customer service issues and concerns.
  • Ensure a pleasant dining experience for all customers, respond to customer complaints or inquiries, and solicit customer feedback and input.
Benefits:


  • Competitive Pay
  • Quarterly Bonus Package if performance metrics are met
  • Health Insurance
  • 401K
  • Paid Vacation
  • Real Advancement Opportunities

[job_alerts.create_a_job]

Assistant Manager • Grand Rapids, MI, US

[internal_linking.similar_jobs]

Assistant Manager

E-Z Mart IncGrand Rapids, MI, United States
[job_card.full_time]

Drive Success as an Assistant Manager at Our High-Energy Convenience Store!.From customer service to operations, are you ready to be the steady hand that keeps our store energized and running stron...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

GPM InvestmentsGrand Rapids, MI, United States
[job_card.full_time]

Drive Success as an Assistant Manager at Our High-Energy Convenience Store!.From customer service to operations, are you ready to be the steady hand that keeps our store energized and running stron...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Restaurant Manager

CHUCK E CHEESEGrand Rapids, MI, United States
[job_card.full_time]

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play!.Ready to level up your mana...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Admiral DefunctGrandville, MI, United States
[job_card.full_time]

Drive Success as an Assistant Manager at Our High-Energy Convenience Store!.From customer service to operations, are you ready to be the steady hand that keeps our store energized and running stron...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Wendy'sCEDAR SPRINGS, MI, US
[job_card.full_time]

As a Restaurant Assistant Manager (AM), your responsibility is to support in contributing to a service culture designed to “Delight Every Customer and drive sales.Provide training support for daily...[internal_linking.show_more]

Assistant Manager - Grandview Apts

Yarco Property ManagementGrand Rapids, MI, United States
[job_card.full_time]

Below is a list of general job responsibilities:.Perform special projects and tasks as assigned.Pleasantly greet and assist residents at the front desk including incoming phone calls and walk-ins.A...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Uptown CheapskateGrand Rapids, MI, United States
[job_card.full_time]

Hi there! Do you love fashion, clothing, and the environment? Do you like the idea of sustainable and recycled styles? Do you have experience in retail or management? Uptown Cheapskate is not your ...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Checkers & Rally'sGrand Rapids, MI, US
[job_card.full_time]

At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will assist the General Manager with executing the restaurant ...[internal_linking.show_more]

Assistant Store Manager PT

LidsGrandville, MI, United States
[job_card.full_time]

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia.Operating out ...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Store Manager - Kay Jewelers - Green Ridge Square

Kay JewelersGrand Rapids, MI, United States
[job_card.full_time]

We have many opportunities available on our other career site pages.Click here to link to our careers page!.At Kay, we know that love is unstoppable.Which is why we're devoted to helping customers ...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Panda Restaurant GroupCaledonia, MI, US
[job_card.full_time]

Are You Craving A Career With An Industry Leader?.Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal devel...[internal_linking.show_more]

Assistant Store Manager

Kohl'sGrandville, MI, United States
[job_card.full_time]

As an Operations Manager or Merchandising Manager you will provide oversight of store operations and/ or merchandising, delivering excellent customer service.You will teach, coach, and develop asso...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Store Manager

Extra SpaceGrand Rapids, MI, United States
[job_card.full_time]

District Manager and Store Manager.This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence.The Assistant Managers are accountable for buildi...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Store Leader (Assistant Manager)

7-ElevenWayland, MI, United States
[job_card.full_time]

Assistant Store Leader (Assistant Manager).Eleven60/Job?job_id=PAF-7E-39EAC138-7D1D-46F7-833E-4993CC443853_8558_1751373379_0&posting_type=1) Save Job.Job ID E_ASL_44341 Store-ID 44341 Address 1155 ...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Manager

Firehouse SubsGrand Rapids, MI, United States
[job_card.full_time]

Up to $17hr starting based on availability and experience.This position is fully accountable for the profitable operation of a Firehouse Subs® Restaurant while adhering to all company guidelines an...[internal_linking.show_more]

 • [job_card.promoted]

Assistant Store Manager

SubwayByron Center, MI, United States
[job_card.full_time]

Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, a...[internal_linking.show_more]

 • [job_card.promoted]

Full Time Assistant Manager

pacsunGrand Rapids, MI, United States
[job_card.full_time]

Pacsun is dedicated to delivering an exclusive collection of the most relevant brands and styles to a community of inspired youth.Through partnerships with brands such as adidas, Brandy Melville, E...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Assistant Manager(01133) - Breton Rd

Domino's Pizza LLCGrand Rapids, MI, United States
[job_card.full_time]

Being a Domino's Assistant Manager is more than just a job - it's a career.We're all about fun, but we take your career ambitions very seriously.As someone that likes a challenge, you'll love sinki...[internal_linking.show_more]