Job Profile Patient Account Assoc II Payment Research Representative

Job Description :

Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner.

Essential Functions

Identify appropriate payment details and save back-up as appropriate. Balance payments to deposits in systems and applications. Post all payments to patient accounts, using both electronic and manual posting systems

Research, validate and make adjustments to payment postings. Follow up in accordance to procedures and policies with an overall goal of account resolution

Post correspondence, zero payments, denials and any other additional items received from insurance to patient accounts

Research and follow-up on missing information, such as EOB and insurance remittances. Contact payers as necessary to obtain detailed info in regard to payments

Complete more difficult assignments, and assist teammates with balancing issues

Escalate issues and trends to leadership

Meet department's productivity and quality goals

Collaborate with other teams across the organization

Participate in meetings and educational requirements

Promote mission, vision, and values of Intermountain Health, and abide by service behavior standards

Perform other duties as assigned

Skills

Insurance Claims

Medical Billing

Explanation of Benefits (EOB)

Translations

Reading

Billing

Revenue Cycle Payment Handling

Computer Literacy and troubleshooting

Attention to Detail

Customer Follow-Ups

Physical Requirements :

Qualifications

High School diploma or equivalent, required

Minimum of one (1) year of full cycle medical billing experience, required

Minimum of six (6) months in a healthcare Cash Posting role, required

Knowledge of CPT (procedures), ICD-10 (diagnoses), and modifiers, required

Ability to read and understand Explanation of Benefits (EOB's) or interpret denials, required

Basic understanding of accounting procedures such as debits / credits, required

Experience with insurance claim appeals, required

Excellent computer skills (including Microsoft Office applications), required- Familiarity with electronic remittances, required

Physical Requirements

Interact with others by effectively communicating, both orally and in writing

Operate computers and other office equipment requiring the ability to move fingers and hands

See and read computer monitors and documents

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment

May require lifting and transporting objects and office supplies, bending, kneeling and reaching

Location :

Peaks Regional Office

Work City : Broomfield

Work State : Colorado

Scheduled Weekly Hours :

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $27.45

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here () .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.