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Customer Service Representative
Customer Service RepresentativeARMI Manufacturing of NWA • Fayetteville, AR, US
Customer Service Representative

Customer Service Representative

ARMI Manufacturing of NWA • Fayetteville, AR, US
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  • [job_card.full_time]
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Job Description

Job Description

Customer Service Representative

Bring your proven skills as a Customer Service Representative to an organization where you will enjoy competitive pay, 100% company paid medical and dental, and 401(k) with up to 4% company match. Due to rapid growth, we are looking to grow our team. Join NXA, one of the premier industrial contractors in Northwest Arkansas.

Company Overview

Founded in 2003, our family-owned business started operations specializing in process and utility piping work. Over the years, we’ve evolved and expanded into multiple business units, offering a comprehensive range of high-quality products and solutions nationwide. We now provide services in Process & Utility Piping, Process Equipment & Installation, Thermal Fluid, HVAC, Products & Parts, and serve as a Prime Contractor (a one stop shop for all our services). As a leader in the industry, we hold our team members to an elite standard by hiring the best of the best. NXA’s reputation for work safety, deadline realization, quality productions, and adhering to budget has proven our drive for excellence. As a family-owned business, we recognize the importance of reinvesting in our team members and giving back to our local community.

Why you should join the NXA Contracting Team :

  • Competitive pay with opportunity for advancement – as the company grows, you can move up the ranks. We are a career driven company where there are very real and achievable advancement opportunities.
  • Phenomenal Leadership & Innovative Technology – with over 150 years of combined industry experience, the company has been built on a strong foundation. We continuously invest by acquiring cutting edge technology and equipment. As a leader in the industry, we hold our team members to an elite standard by hiring the best of the best.
  • Great Work Culture – Join a highly skilled team that works very well together because of the team-based mentality.
  • Arkansas Business of the Year Finalist in 2020 | 2022 | 2024
  • Arkansas Money & Politics Diversity in the Workplace Award 2022 | 2023
  • Committed to Sustainability : 2021 Mayor’s Environmental Stewardship Award | Green & Sustainable Business of the Year.
  • Top 10 Best Places to Live in the U.S. : Fayetteville has been ranked in the top 10 “Best Places to Live” according to the U.S. News & World’s Annual Reporting list for a consecutive 8 years in a row.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Ensures customer orders are processed in a timely manner using software and technologies provided by NXA.
  • Handle customer concerns quickly and within the company vision.
  • Communicate with customers through various channels.
  • Assists in identifying new business opportunities to improve sales.
  • Work with sales team to develop promotional activities.
  • Develop a good working knowledge of all the NXA standard products to address customer needs.
  • Process orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.

    • Requirements

  • High School Diploma or GED required.
  • Excellent computer skills.
  • Excellent written, verbal and telephone skills
  • Strong planning and organizational skills
  • Valid driver’s license
  • Pre-employment drug screen and background check

    • Benefits & Compensation :

  • QualChoice Hospitalization Plan- premium paid for team member, Payroll deduction for dependents after 60 days
  • Dental Coverage- premium paid for team member & dependents after 60 days
  • STD, LTD, Accident, Critical and Life Insurance- payroll deducted after 60 days
  • Vision Coverage- payroll deducted after 60 days
  • 401K up to 4% match after 60 days
  • Paid Vacation and Holidays

    • All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, genetic information, status as a military veteran, or any other characteristic protected by applicable law.

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