Systems Manager

The Role :

The Systems Manager will act as a dedicated resource, onsite at their assigned iA customer location which will be located just outside of Charleston in Ladson, SC. The Systems Manager will support the customer's daily operations and will troubleshoot and assist in the maintenance of iA equipment at the customer's facility. The Systems Manager will act as a liaison between the customer and iA, providing valuable feedback regarding the system's performance regularly. For new customer automation systems, the Systems Manager will also assist with the initial installation to ensure the system will meet customer expectations. Your schedule in this role will be Monday - Friday with the typical hours being 2 : 30 pm - 10 : 30 pm.

What you'll do :

• Monitors the system performance
• Conducts preventive maintenance on equipment
• Troubleshoots and repairs system issues and works to resolve issues in a timely and effective manner
• Provides remote support after-hours to customer as needed
• Collaborates with iA's engineering teams and subcontracted vendors to resolve system / component issues
• Monitor dispenser and canister activities, communicating common issues and points of failure to iA's Counting Technology team
• Conducts firmware updates to system components as available
• Acts as a subject matter expert to advise customer on system performance, available enhancements, and strategic ways to prevent operational risks
• Request and manage parts through the proper RMA process as needed
• Complete all software installations, updates, and patches, and configure setups to ensure functionality at each workstation
• Follows customer protocols and SOPs in relation to software installations, changes, and backups
• Complete all preventive maintenance activities within prescribed timelines, according to iA standards

What you'll bring :

A Bachelor of Science in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Information Systems, or a related field is preferred

3+ years' experience in the Automation Industry (robotics, conveyance)

Able to effectively communicate, both verbally and written

Have a proven experience showing attention to detail and organization skills

Experience with hand tools, multimeters, and other related tools

Programming industrial automation systems (PLC,HMI)

Proficient creating and editing queries using SQL

Ability to work independently

1-3 years project management experience preferred

Ability to work Monday - Friday with the typical hours being 2 : 30 pm - 10 : 30 pm.

Willingness to be on-call for critical customer escalations as part of a rotating schedule (three separate weeks per year)

Ability to travel up to 12-weeks for initial onboarding training

The selected individual must have a valid driver's license with an acceptable driving record

What are the perks?

Generous time off policy that allows you to put your family first

Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company

Competitive benefits, salary, and talent development opportunities

Commitment to professional development and working for a company where your voice is heard

Applicants must be authorized to work for ANY employer in the U.S. Employer will not sponsor applicants for work visas.

Compensation :

The estimated base annual salary range for this position is $100,198.00 to $135,562.00, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

More about iA :

Our Mission : We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products :

Software

Modular Hardware

Sophisticated Counting and Collation Devices

Our Core Values :

Solutions Driven

Customer Centric

Championing Diversity

Empowering Ownership

Trust Daringly

To learn more about iA's product, people and culture visit us at iarx.com OR check us out on LinkedIn, Facebook, and YouTube!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.