Dental Front Desk Administrator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Bonus based on performance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Training & development

We are seeking a Dental Front Desk Administrator to handle incoming and outgoing patient flow (check in / check out), manage inbound and outbond calls and handle the flow of inbound leads from prospective patients interested in scheduling dental treatment. This candidate will screen calls, provide necessary information to callers, and engage with leads by phone to schedule them for in-office consultations. Primary responsibilities will include :

• Schedule and confirm attendance of existing patients, as well as prospective patients for in-office consultations.
• Handle a high volume of inbound leads daily, liaising the with Treatment Coordinator to ensure timely follow-ups.
• Screen calls to qualify new patients and ensure "match" (know what questions to ask, and what answers to give)
• Address obstacles that may prevent bookings such as scheduling conflicts, finances, fear, and work to resolve them.
• Jot call notes in Dentrix on patient conversations and liaise internally to ensure seamless hand-offs with assistants, practitioners.
• Fill vacancies by reaching out to patients who require scheduling, by text, email, or other methods.
• Review the schedule at day's end, to identify any patients requiring further assistance for the next day's action plan.
• Prepare day-end production reorts for Management.
• Manage multiple tasks simultaneously, such as lead tracking, scheduling, and follow-up, while ensuring excellent time management.
• Prioritize the patients experience and ensure clear communication, empathy, and a helpful attitude throughout the process.

Key qualifications should include :

• Prior phone sales, and / or In-person direct sales experience (preferably in dentistry).
• Basic tech literacy with dental systems is a must (Dentrix, NexHealth).
• Excellent written and verbal communication skills.
• Be a self-starter who is highly motivated to meet scheduling goals and productivity benchmarks.
• Ability to work up to 40 hours a week. Monday - Friday from 8 am to 5 pm (occassional overtime may be required)