Customer Billing Analyst - Tri-Anim Health Services - Hybrid

Overview

The Customer Billing Analyst plays a vital role in supporting the Company's financial health by managing credit risk and ensuring timely payment of outstanding receivables. By maintaining strong relationships with customers and implementing effective collection strategies, the Customer Billing Analyst helps maximize cash flow, minimize bad debt exposure, and support the achievement of the Company's sales and profit goals.

Responsibilities

Summary :

This position is responsible for assessing customers' creditworthiness by analyzing financial information, payment history, and risk factors to determine their ability to meet payment obligations. It involves setting appropriate credit limits in line with company policies and risk management strategies to minimize potential losses while supporting business growth. The role also requires close collaboration with internal teams, such as sales, finance, and customer service, to resolve billing discrepancies, manage overdue accounts, and ensure timely payment collection.

Essential Duties and Responsibilities :

• Work with our customers and account managers to resolve all billing issues in a responsive and professional manner
• Research discrepancies between the customers' records and expectations with the Company's records
• Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company
• Actively collect payments from customers in a timely manner.
• Lower the Company's exposure to bad debt through consistent and diligent adherence to our collection policy
• Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers
• Ensure the timely communication of monthly statements using our customers' preferred method (mail, fax or e-mail)
• Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc.) to our customers
• Additional job duties as assigned

Skills / Experience Required :

Physical Requirements :

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Continuous is defined as 6-8 hours, frequently is defined as 3-6 hours, and occasionally is defined as up to 3 hours.

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO / M / F / Veterans / Disabled. Our mission is to be the best partner for those who save and improve patients' lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.