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Service Desk Technician I
Service Desk Technician IDAS Health • St Louis, MO, United States
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Service Desk Technician I

Service Desk Technician I

DAS Health • St Louis, MO, United States
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  • [job_card.full_time]
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Service Desk Technician I

Department : Managed Services (MSP)

Location : St. Louis, MO (Hybrid / Up to 10-20% Onsite)

Employment Type : Full-Time, Non-Exempt

DAS Health is seeking a motivated Service Desk Technician I to join our growing Managed Services team. This role serves as the front line for remote technical support, ensuring our clients receive fast, accurate resolutions to their day-to-day technology issues. The ideal candidate is adaptable, detail-oriented, and eager to learn in a fast-paced environment.

Candidates must be located within one hour of St. Louis, MO. Some onsite / hybrid work (up to 20%) will be required to support client needs.

Responsibilities

  • Answer incoming Service Desk calls and emails, providing strong customer service to end users.
  • Create support tickets and capture key information, including company details, user, issue summary, impact, and urgency.
  • Perform basic troubleshooting and support services, including :

Password resets

  • Adding or removing O365 licenses
  • Fixing broken mapped drives
  • Adding / removing PC users (Local / Domain)
  • Basic operating system support
  • Adding local or network printers
  • Installing client-side software
  • Troubleshooting client-side network connectivity
  • Office 365 troubleshooting
  • Setting up email on mobile devices
  • Maintain and update client runbooks and service documentation as needed.
  • Collaborate as a proactive team member to support MSP operations.
  • Perform other duties as assigned.

    • Requirements

  • High school diploma or GED required.
  • 1-3 years of Service Desk or IT support experience.
  • Must reside within one hour of St. Louis, MO and be able to work onsite up to 20% of the time .
  • Availability to travel to local client sites as needed.
  • Fundamental networking knowledge.
  • Familiarity with Windows Server environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Strong note-taking skills and ability to accurately document technical details.
  • Willingness to work nights and weekends if needed.
  • Fast learner with the ability to ramp up during a 1-2 week training period.
  • Bonus : Experience with dental or oral surgery-based applications (not required).

    • Who We Are

    DAS Health is a leading provider of healthcare IT and business solutions, committed to delivering innovative technology support and exceptional service to medical practices across the U.S. Our team thrives on collaboration, professional growth, and making a meaningful impact on the providers we serve.

    Why Join DAS Health?

  • Supportive, growth-focused environment
  • Opportunities to expand your technical skill set
  • Mission-driven work supporting healthcare providers
  • Competitive benefits and team culture
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