Collections Clerk Property Tax Division

Position Description

Under general supervision the Collections Clerk will perform delegated and supervised work for the Property Tax Division. Individuals in this role will manage high-volume caseloads and call volume maintain accurate records and analyze basic attributes of tax accounts and litigation documents.

The Collections Clerk is expected to have strong organizational skills attention to detail and the ability to work efficiently under pressure.

Duties and Responsibilities :

• Customer Service : Manages a high-volume caseload and call volume with the public responding promptly to phone calls emails and other correspondence. Staffs services counters information booths and lobby areas to assist addition adapts to a rapidly changing telecommunications environment remaining flexible and accountable for call quality attendance and adherence to work schedules.
• Collections and Accounts Management : Reviews delinquent accounts researches the location of individuals for collection and service contacts appropriate parties for payment and follows up on further action. Drafts and mails demand letters arranges short-term payment plans and maintains accurate records by opening closing and updating files and notes in the case management database generating reports as necessary.
• Analysis : Analyzes basic attributes of tax accounts and litigation documents and pleadings leveraging strong research capabilities for effective information gathering and analysis.
• Administrative : Performs various administrative tasks including meeting daily and weekly deadlines related to collection activities and participating in Division staff meetings.
• Collaboration : Cultivates and sustains a positive and professional rapport with customers prioritizing high customer satisfaction standards while working effectively in a diverse workforce to foster teamwork and collaboration.
• Additional Tasks : Performs other duties as assigned contributing to the overall success of the team and organization.

Other Duties :

This Job Description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Management may at its discretion assign or reassign duties and responsibilities to this job at any time.

Harris County is an Equal Opportunity Employer

you need special services or accommodations please call or email .

This position is subject to a criminal history check. Only relevant convictions will be considered and even when considered may not automatically disqualify the candidate.

Requirements

Supporting Job Application Documents :

Applicants should provide a cover letter resume and three (3) professional references with their application.

Education and Experience :

Knowledge Skills and Abilities :

NOTE : Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. See Resume will not be accepted for qualifications.

General Information

Located in downtown Houston the Harris County Attorneys Office represents Harris County government the Harris County Flood Control District the Harris County Toll Road Authority and the Greater Harris County 9-1-1 Emergency Network in all civil matters including lawsuits. The office also provides legal advice to county officials and employees.

Position Type and Typical Work Schedule :

This is a full-time position with the typical work hours of Monday - Friday from 8 AM to 5 PM.

Occasional weekends holidays and overtime may be required based on the specific needs and demands of the department.

Work Environment and Physical and Mental Demands :

This position is based in an office environment where the use of standard office equipment such as computers phones scanners and filing cabinets is routine.

The physical demands associated with this job are minimal with occasional lifting and moving of objects weighing up to 10 pounds. The role is predominantly sedentary involving mainly sitting with occasional standing and walking.

Compensation :

The base compensation for this position will be determined on the candidates qualifications and the pay of other employees in the job function. Total compensation includes attractive paid leave programs health benefits and retirement plans.

In addition the position is eligible for the accrual of compensatory time off for hours worked over 40 in a workweek consistent with Harris County personnel policies and procedures.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Key Skills

Customer Service,Communication skills,Basic Math,Cashiering,Computer Skills,Math,Retail Sales,10 Key Calculator,Copywriting,Cash Handling,Planograms,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 43326 - 58760