Role : Engineer Computer Systems Support
Location : Cincinnati, Ohio, United States
Job Description
EUC / Desktop Engineer
- Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM / MECM), Intune, Tanium or Autopilot.
- Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
- Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
- Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
- Automate repetitive tasks using PowerShell or other scripting tools.
- Monitor and report on endpoint health, patch compliance, and software inventory.
- Collaborate with security teams to implement and maintain endpoint protection solutions.
- Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
- Maintain documentation for desktop standards, procedures, and troubleshooting guides.
- Participate in after-hours support rotation and respond to critical incidents as needed.
- Participate in costing efforts for projects, providing cost and sizing estimates
- Assist server engineering team with minor server support tasks.
- 5+ years of experience in desktop engineering or enterprise IT support.
- Strong experience with Windows 10 / 11, Active Directory, and Microsoft 365.
- Proficiency with endpoint management tools such as SCCM, Intune, or similar.
- Experience with scripting and automation (PowerShell preferred).
- Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
- Experience with MacOS and Linux endpoints is a plus.
- Microsoft certifications (MD-102, MS-100, MS-101) a plus.
- Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
- Windows server experience a plus.
- Knowledge of VMWare is a plus.
Interested candidates please share me your updated resume to gopinath.j3@tcs.com