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Engineer Computer Systems Support
Engineer Computer Systems SupportTata Consultancy Services • Cincinnati, OH, United States
Engineer Computer Systems Support

Engineer Computer Systems Support

Tata Consultancy Services • Cincinnati, OH, United States
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  • [job_card.full_time]
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Role : Engineer Computer Systems Support

Location : Cincinnati, Ohio, United States

Job Description

EUC / Desktop Engineer

  • Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM / MECM), Intune, Tanium or Autopilot.
  • Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
  • Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
  • Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
  • Automate repetitive tasks using PowerShell or other scripting tools.
  • Monitor and report on endpoint health, patch compliance, and software inventory.
  • Collaborate with security teams to implement and maintain endpoint protection solutions.
  • Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
  • Maintain documentation for desktop standards, procedures, and troubleshooting guides.
  • Participate in after-hours support rotation and respond to critical incidents as needed.
  • Participate in costing efforts for projects, providing cost and sizing estimates
  • Assist server engineering team with minor server support tasks.
  • 5+ years of experience in desktop engineering or enterprise IT support.
  • Strong experience with Windows 10 / 11, Active Directory, and Microsoft 365.
  • Proficiency with endpoint management tools such as SCCM, Intune, or similar.
  • Experience with scripting and automation (PowerShell preferred).
  • Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
  • Experience with MacOS and Linux endpoints is a plus.
  • Microsoft certifications (MD-102, MS-100, MS-101) a plus.
  • Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
  • Windows server experience a plus.
  • Knowledge of VMWare is a plus.

Interested candidates please share me your updated resume to gopinath.j3@tcs.com

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Computer Support • Cincinnati, OH, United States

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