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Technology Support III
Technology Support IIIJPMorganChase • Tempe, Arizona, USA
Technology Support III

Technology Support III

JPMorganChase • Tempe, Arizona, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
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Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Corporate Investment Bank you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

  • Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
  • Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
  • Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
  • Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
  • Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

  • 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
  • Experience working knowledge of SQL / Splunk / Datadog and experience on Linux / Unix Apache tomcat SQL Perl Python and Shell scripting
  • Experience in Application support / Production Management in the Banking and Financial services industry on Change Incident and Problem management
  • Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

    • Preferred qualifications capabilities and skills

  • Experience with one or more general purpose programming languages and / or automation scripting
  • Working understanding of public cloud
  • Desirable experience on the AWS console environment and hands-on OpenSearch Grafana Datadog AWS monitoring S3 buckets lambda functions
  • Self-Starter able to work independently manage team assigned projects that are delivered timely while also ensuring day-to-day tasks are completed

    • Key Skills

    Computer Science,SQL,Active Directory,Customer Service,Incident Management,Access Points,OS,Asset Management,Linux,VPN,User Accounts,Desktop,Backup,Technical Support,Application Support

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

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    Technology Support • Tempe, Arizona, USA

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