IT Analyst- Customer Engagement Technology

Description

JOB SUMMARY

The IT Analyst Customer Engagement Technology is responsible for supporting the management optimization and support of our Oracle Retail platforms with a focus on the Customer Engagement and Promotions Engine platforms. This role will serve as a key support resource between IT Marketing and Merchandising ensuring that marketing technology solutions are reliable integrated and aligned with business objectives. This role will report to the Manager of Customer Engagement Technologies in IT-Solution Delivery.

ESSENTIAL FUNCTIONS

Perform day-to-day management administration and performance monitoring of the Oracle Retail Customer Engagement and Promotions Engine platforms.

Responsible for environment configuration changes health monitoring and centralized supporting marketing technologies.

Effectively participate in partnerships across Merchandising Marketing and other business units to understand and align on requirements and deliver technology solutions that drive customer engagement and promotional effectiveness.

Addresses and resolves technical issues and requests for the Customer Engagement severity and scope of incidents and escalates to higher level teams as appropriate.

Ability to support cross-functional IT and Ecommerce teams with supportability for Oracles Promotion Engine.

Monitor and support Enterprise Promotions configurations ensuring effective controls and stackability.

Partner with Marketing Merchandising and Customer Support for configuration and effective issuance of Loyalty Points Entitlements and Awards.

Support and troubleshoot platform integrations with other enterprise systems (ERP CRM POS Ecommerce).

Partner with Oracle support partners and other technology providers including SLAs and escalations.

Ensure system availability performance and security adhering to IT best practices and compliance requirements.

Execute and support upgrades enhancements and implementation projects for marketing technology systems.

Act as subject matter expert on customer systems providing guidance and training to business stakeholders.

QUALIFICATIONS

Bachelors degree in Information Systems Computer Science or related field preferred. Equivalent experience considered.

58 years of IT experience.

Working ability to remain effective under stress and respond to pressure in a manner acceptable to others and the organization.

Hands-on experience with Oracle Retail Customer Engagement and Promotions Engine (required).

Knowledge of system integrations APIs and data workflows.

Experience with Oracle APEX / RDS including SQL and PL / SQL.

Familiarity with cloud platforms databases and enterprise systems.

Retail Point of Sale and Loyalty platform experience (Oracle Xstore preferred).

What Success Looks Like

Reliable performance and uptime of Oracle Retail platforms.

Smooth execution of marketing campaigns and promotions enabled by technology.

Positive feedback from Marketing and business stakeholders on IT support and solutions.

Required Experience :

IC

Key Skills

Business Process,Active Directory,Customer Service,Information Technology,HIPAA,Information Security,Infrastructure,Linux,Project Management,Nist,Risk Assessments,Procedures,hardware,Data Analysis,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1