Operations Manager
IS THIS YOU?
- Passionate about professional and personal excellence
- Driven by an inner sense of purpose to impact others in the world
- Pro-active, innovative, and dedicated expert in your own unique area
- Driven by a collaborative, whatever-it-takes, get-it-done mindset
THIS IS US - OUR CORE VALUES : At Caring for Family of Companies, we're not just creating careerswe're inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our :
NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible.PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core.TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve.If you're eager to join a thriving company that values your unique drive and dedication as an Operations Manager EASY APPLY NOW - and join us in setting a higher standard for in-home senior care!
ROLE HIGHLIGHTS - What to expect as an Operations Manager
As Operations Manager you are responsible for supporting multi-site branch office operations, including supporting quality assurance, positive client outcomes, industry-compliant operations, client and community relations, and licensing / survey leadership, and other organizational initiatives of the Company, including but not limited to the following :
Quality Control and Positive Client Outcomes
Serve as point of contact and liaison between clients and case managers, ensuring positive client outcomes and optimization of servicesLead and conduct quality assurance internal evaluations to assess and enhance caliber of services provided, maximize use of all resources, and ensure regional branches are operating at peak performanceIdentify challenges and propose solutionsCreate high client retention ratesEnsure any lingering deficiencies are timely rectifiedOperational Support
Ensure operational continuity and stability amidst changeDirect and troubleshoot all operational questions and ideas toward centralized communication / questions boardLead weekly office meetingsServe as on site support and guidance for licensing surveysProvide industry knowledgeAttend industry conferences on behalf of the company, providing insights and recommendationsCompliance and Process Adherence
Ensure compliance with company policies as well as comprehensive licensing rules and regulationsReview operations processes for compliance, standardization, and efficiencies, illuminating issues, creating solutions, and making recommendations for changes as neededProvide training on new policies and processes, overseeing and ensuring implementation and standardization and full compliance across operating entitiesPrepare regional branches for licensing surveys by conducting regular quality enhancement internal evaluations