Case Management Manager

A company is looking for a Case Management Manager.

Key Responsibilities

Directs and manages New Business Case Management operations, including staffing and coaching

Resolves operational issues impacting customer experience and manages vendor service delivery oversight

Collaborates with internal partners to analyze data and improve operational efficiencies

Required Qualifications

Bachelor's degree or equivalent education and experience

Minimum of five years of relevant professional experience in client advocacy or insurance operations

Demonstrated leadership and mentoring skills

Experience in process improvement and system enhancements

Effective change management skills to influence and negotiate across various levels