Collections Manager

Billing & Collections Manager (Must have consumer collections experience)

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Location :  Irvine, CA (100% on-site)

Compensation :  $110,000–$130,000 base + monthly bonus

We are hiring a hands-on Billing & Collections Manager to lead a high-volume consumer collections operation within the financial services space. This role is ideal for a strong people leader with deep consumer collections experience and a background in fast-paced, agency-style environments.

Responsibilities Include :

• Lead day-to-day billing and consumer collections operations
• Manage, coach, and develop a team of collections agents
• Drive recovery of past-due accounts and reduce early-stage defaults
• Set and track daily and weekly goals, KPIs, and scorecards
• Oversee payment plans, escalations, and complex account resolutions
• Monitor performance metrics including dollars collected and collection rates
• Ensure compliance, documentation, and call quality standards
• Partner with Sales, Client Success, and Operations teams
• Prepare weekly and monthly performance reports for leadership
• Improve CRM, billing, and reporting processes

Requirements Include :

This is an on-site leadership role with strong visibility, growth opportunity, and performance-based bonuses. xywuqvp

PandoLogic. Keywords : Collection Manager, Location : Chino Hills, CA - 91709