Tax Operations Analyst I

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

If you’re someone who thrives in a fast-moving environment and loves helping businesses succeed, this is the perfect time to join a high-growth SaaS company that’s redefining what payroll software should be.

The Role

The Tax Operations team is responsible for providing our clients with our tax accuracy guarantee. This role offers an exciting opportunity to build and enhance our core function and be a part of the team that facilitates our clients’ employer payroll tax accounting responsibilities. By doing business this way, we deliver an exceptional experience, resulting in saved time and money for our clients. OnPay seeks a highly focused, exceedingly detail-oriented, and analytical individual to join the heart of what we do.

What You’ll Do

• Coordinate select state filings as a task owner with quality and a strong sense of urgency by deadlines; semi-weekly, semi-monthly, monthly, quarterly, and annually

• Strategically identify new client reporting requirements and maintain aging client listing

• Reconcile task cash flow totals as they pertain to funds on hand, taxes paid, and exceptions

• Compile client quarterly adjustment totals and reconciliations associated with tasks

• Index exceptions and errors found to organize and facilitate client outreach

• Ensure that documentation is thorough from the task start to finish, and update task status accordingly

• Communicate with federal, state, and local tax agencies regarding client accounts and compliance matters as it pertains to filing updates

• Participating in tax projects when needed

• Nurturing and developing knowledge about state and federal tax laws as changes occur

• Thoroughly analyzing files for compliance and accuracy prior to submission

• Effectively manage daily dashboard consisting of garnishment processing and tax filings/payments

• Proactively identify anomalies and develop plans of resolution for mass tax issues found in files

• Organize development case documentation when necessary

• Collaborate with cross-functional teams as needed

• Take ownership of exception responses and ensure that client accounts are in good standing

What You Bring

• 2+ years of HCM and payroll tax (preferred)

• College degree in business, finance, accounting, or related field (strongly preferred)

• Self-starter with a strong sense of urgency

• Exceedingly organized and task-driven

• Experience in a technical or analytical role (strongly preferred)

• Ability to manage multiple technical and financial tasks simultaneously

• Ability to understand and interpret technical file schemas

• Data-driven and able to manipulate data

• Superior attention to detail - ensure that employer tax reporting responsibilities are fulfilled with 100% accuracy

• Problem solver - ability to develop workarounds when needed

• Solid analytical and critical thinking skills; ability to learn at a fast pace

• Ability to foresee, analyze, and diagnose potential issues to mitigate risk

• Advanced data skills – G-Suite, Microsoft Suite, CRM, Adobe Acrobat, internal databases

• Excellent written and verbal communication

• Experience administering client information in a database or equivalent

Why OnPay?

• Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

• Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

• Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

• Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

• Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

• Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.

• Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

• Remote (U.S.) | Atlanta HQ

• Compensation includes an hourly rate of $28.85-$31.25. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.