Technical Business Analyst

Posting Type

Hybrid / Remote

Job Overview

Relativity's Problem Management is seeking a Technical Business Analyst who excels at using data analytics to uncover trends in quality, client workflows, product performance and efficiency. Your insights will help drive improvements in customer experience, operational excellence, and product strategy. You'll work in a fast-paced environment at the intersection of DevOps, cloud computing, big data, and AI.

Job Description and Requirements

Key Responsibilities

Analyze multi-dimensional data to identify trends, root causes, and actionable insights.

Build dashboards, reports, and data models that support investigations and data-driven decision-making.

Partner with product, engineering, and service delivery teams to identify process optimization and product enhancement opportunities.

Recommend and champion modern automation tools and practices.

Balance research, customer feedback, stakeholder requirements, and timelines to deliver effective, scalable solutions.

Apply knowledge of Agile , SDLC , CI / CD , and RelativityOne infrastructure to guide analysis and recommendations.

Minimum Qualifications

Experience within the technology industry, ideally in a technical or data-centric role.

Highly-developed communication, presentation, and cross-functional collaboration skills.

Creative problem-solving and analytical thinking.

Proficiency in database design, data architecture, data mining, and data visualization.

Solid experience with SQL , SDLC concepts and / or software testing practices.

Ability to translate technical insights for non-technical stakeholders

Preferred Qualifications

BS / BA in Computer Science, Engineering, Information Systems, Business IT, or equivalent experience.

Microsoft Certified Solutions Expert (MCSE) or equivalent analytics / data certification.

4+ years of relevant experience.

Hands-on experience with CI / CD tooling and deployment processes.

Familiarity with Tableau, Jira, and Salesforce .

Demonstrated ability to scale tools and processes across large organizations.

Experience with cloud platforms, cloud-native distributed systems, and large-scale SQL environments.

Knowledge of .NET (C#), Microsoft SQL Server , Microsoft Azure , Kubernetes technologies.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values :

$82,000 and $122,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Suggested Skills :

Customer Service, Information Technology (IT) Services, IT Service Management (ITSM), Process Improvements, Project Management, Risk Management, Service Level Agreement (SLA), Service Levels, Services Management, Vendor Management