Customer Service Representative - Port Operations

Job Description

Job Description

Summary :

The Customer Service Representative (CSR) is responsible for coordinating the timely pickup and delivery of containers from the Ports of Los Angeles and Long Beach . This position ensures all shipments are managed efficiently and customers receive exceptional communication and service throughout the process.

Essential Functions :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Respond to all customer inquiries in a courteous and effective manner.
• Check Carson terminal systems for drayage availability.
• Review PierPass for container pulls from terminals.
• Track and trace containers to ensure on-time movement.
• Understand customs procedures for filing PTT’s to ensure compliance with import, storage, and export documentation requirements.
• Verify incoming and outgoing shipments against bills of lading, invoices, or other documentation.
• Answer customer questions regarding container or LCL shipment statuses.
• Perform accurate data entry using Excel spreadsheets and other internal systems.
• Generate and send invoices to customers for services rendered.
• Contact terminals for any container-related issues.
• Create daily customer reports, ensuring accuracy and completeness.
• Schedule pickup appointments for import loads and return of empty containers.
• Perform other related duties as assigned.

Required Skills / Abilities

Education and Experience

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.