Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Rochester, NY, US
Associate Team Leader

Associate Team Leader

H&R Block • Rochester, NY, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
  • [job_card.part_time]
[job_card.job_description]

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It would be even better if you also had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What you'll bring to the team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work for Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $15.50 - $29.00 / Hr.

    Sponsored Job

    #29506

    [job_alerts.create_a_job]

    Associate Team Leader • Rochester, NY, US

    [internal_linking.related_jobs]
    Manager In Training

    Manager In Training

    AutoZone • Greece, NY, US
    [job_card.full_time]
    AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Ple...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Real Estate Team Lead

    Real Estate Team Lead

    Vylla • Rochester, NY, United States
    [job_card.full_time]
    Vylla Home’s national footprint and full-service model provide a truly progressive approach to the real estate process, creating extraordinary experiences for both our customers and sales agents.As...[show_more]
    [last_updated.last_updated_30] • [promoted]
    CDL A Team Drivers - $.85CPM

    CDL A Team Drivers - $.85CPM

    Point Dedicated • Geneseo, NY
    [job_card.full_time]
    Layover, Detention, Stop Pay & Breakdown Pay.Benefits are available after 30 days of Employment.APU & Fridges in all Tractors!. Top of the line Equipment! 2017 and Newer!.Experienced CDL Drivers! He...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Engineering Team Leader

    Engineering Team Leader

    Remote • Rochester, NY, US
    [job_card.full_time]
    A Team Leader is responsible for all the work of a team and the spokesperson for everyone in it.They are expected to manage the team dynamics and always bring the best in everyone.A team leader is ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Leader (Liens)

    Team Leader (Liens)

    Extend Your Team • Rochester, NY, US
    [job_card.full_time]
    Our mission is to reduce the cost of capital across the world.We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Drive with DoorDash - Onboarding / Onboard

    Drive with DoorDash - Onboarding / Onboard

    DoorDash • Dansville, NY, United States
    [job_card.full_time] +1
    DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Facilitated Enroller (In Field - Queens, NY (Jackson Heights)

    Facilitated Enroller (In Field - Queens, NY (Jackson Heights)

    Molina Healthcare • Rochester, NY, United States
    [job_card.full_time]
    The Marketplace Facilitated Enroller (MFE) is responsible for identifying prospective members that do not have health insurance and assisting with the enrollment process ultimately making it easier...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Retail Sales Associate, Key Holder

    Retail Sales Associate, Key Holder

    DXL Group • Rochester, NY, United States
    [job_card.full_time]
    DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by pr...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead

    Team Lead

    GO Car Wash • Rochester, NY, US
    [job_card.full_time]
    GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states from coast to coast. At GO Car Wash, we're committed to providing an engaging, re...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Customer Service Representative

    Call Center Customer Service Representative

    Staffmark Group • Geneseo, NY, United States
    [job_card.permanent]
    Put Your People Skills to Work (Literally).Love talking, helping people, and keeping the energy high? This entry-level Customer Service role is your opportunity to get hired immediately and start e...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Shift Leader

    Shift Leader

    Insomnia Cookies • Rochester, NY, United States
    [job_card.part_time]
    Mount Hope Ave Rochester, NY 14620.You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should n...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Livonia, New York, US
    [job_card.full_time] +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    LPN - Long Term Care

    LPN - Long Term Care

    Aequor Inc • Sonyea, NY, United States
    [job_card.full_time]
    [show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Nurse - Labor and Delivery in Hilton, NY - $9069 / month

    Travel Nurse - Labor and Delivery in Hilton, NY - $9069 / month

    VETTED • Hilton, NY, United States
    [job_card.temporary]
    Job Opportunity : RN - Labor and Delivery.Specialty : RN - Labor and Delivery.Coordinates total nursing care for patients. Participates in patient and family teaching.Provides leadership by working co...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Travel Cath Lab Tech in Hilton, NY - $13555 / month

    Travel Cath Lab Tech in Hilton, NY - $13555 / month

    VETTED • Hilton, NY, United States
    [job_card.temporary]
    Job Opportunity : Cath Lab Tech.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members. Maintains professional standards and patient care qu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Service & Engagement Team Leader

    Service & Engagement Team Leader

    Target • Rochester, NY, US
    [job_card.full_time]
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Lead

    Team Lead

    Premium Retail Services • Rochester, NY, US
    [job_card.full_time]
    CROSSMARK is seeking an energetic, reliable individual who enjoys working in a fast-paced environment.As part of our family, you'll support our reputable, well-known client as a Team Lead.We will g...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Facilitated Enroller (In Field - Brooklyn, NY)

    Facilitated Enroller (In Field - Brooklyn, NY)

    Molina Healthcare • Rochester, NY, United States
    [job_card.full_time]
    The Marketplace Facilitated Enroller (MFE) is responsible for identifying prospective members that do not have health insurance and assisting with the enrollment process ultimately making it easier...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]