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Director of Coordination
Director of CoordinationABConsulting BK NYC LLC • New York, NY, US
Director of Coordination

Director of Coordination

ABConsulting BK NYC LLC • New York, NY, US
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Job Description

Job Description

Director of Coordination

Brooklyn, NY

$150,000

The Director of Coordination oversees all care coordination operations for a high-volume home care agency. This senior leadership role ensures uninterrupted patient coverage, efficient caregiver utilization, regulatory compliance, and consistent performance across coordination teams.

Responsibilities

  • Lead, manage, and hold Care Coordinators and Coordination Supervisors accountable for performance, responsiveness, and documentation standards
  • Ensure full staffing of all authorized cases, including rapid response to callouts, emergencies, overtime limits, and difficult-to-service cases
  • Oversee live-in and split cases, schedule adjustments, and overtime usage in compliance with NYS labor laws and agency policies
  • Partner closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention to resolve escalations and staffing challenges
  • Ensure accurate and timely documentation of coordination actions, schedule changes, and case notes
  • Address caregiver and patient complaints related to scheduling or communication and implement corrective actions
  • Track key coordination metrics (unstaffed hours, overtime, response times, complaints) and report findings with improvement plans to leadership

Requirements

  • 2+ years of experience in home care coordination
  • 5+ years of leadership or management experience in home care
  • Strong knowledge of NYS home care regulations and labor considerations
  • Proven experience managing high-volume, fast-paced coordination teams
  • Excellent communication, problem-solving, and accountability skills
  • Experience in a Licensed Home Care Services Agency (LHCSA) preferred
  • Experience with HHA Exchange preferred
  • Experience overseeing multi-region or high-census coordination teams is a plus
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