Client Service Director Medical & Scientific Communications

Overview

Simpson Healthcare an IQVIA Company is an established scientific agency & dedicated partner to clients in the life sciences industry for over20 years. We are actively seeking aClient Service Directorto join our growing team within IQVIA in support of both new & ongoing client relationships.

Our Client Services Directors are responsible for optimizing the customer relationship with specific clients and facilitates the relationships between the many internal and external departments associated with a project. Primary responsibilities include management of projects and client accounts client relations and brand management.

Essential Duties & Responsibilities

Project Management

• Responsible for overall management of assigned projects on specific accounts including coordination of digital and interactive content working with content experts to validate scientific accuracy achieving project goals and timelines.

• Prepare and deliver client presentations in a manner that effectively showcases the featured content as directed by client internal departments and Key Opinion Leaders (KOLs).

• Drive long-term planning of assigned accounts including timelines quality assurance SOP creation and adherence and budget monitoring.

• Monitor project to guarantee adherence and pull-through of client strategy

• Supervise and train junior staff members as applicable by creating a positive work environment fostering a team approach manage training and development and oversee project progress.

• Manage and attend relevant internal meetings as assigned.

• Contribute to enhanced customer service through timeliness and quality of communications and deliverables including thorough hand-offs to internal project teams.

• Adhere to all standard operating procedures (SOPs) and drive internal project team adherence to PIT Crew Basecamp CCR Good to Go and Weekly client update meetings SOPs.

• Develop and maintain working knowledge of managed products and disease areas.

• Develop and assist with preparation of client pitches presentations and metrics.

• Manage faculty recruitment engagement and relationships on behalf of clients.
  

Client Relations and Management

• Maintain regular contact with client to ensure expectations are met.

• Plan schedule organize team members and prepare client update agendas and summaries to facilitate and lead client update meetings

• Synthesize client feedback for implementation by project team members.

• Collaborate with internal project team members and departments including Scientific Services Interactive/Graphics and Marketing to ensure client expectations are being met.

• Track and report on all opportunities key milestones support requirements etc.
  

Brand Management

• Establish meaningful professional relationships with various client stakeholders including gaining understanding of their individual roles communication preferences personal motivators and the desired outcomes for the brand and for the team.

• Ensure Simpsons brand is properly represented and promoted throughout client interactions communications and deliverables.

• Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product.

• Provide data decisions and delivery of services in support of client project and community success.

Position Requirements

• 3 years of related experience within the pharmaceutical industry or a healthcare/life sciences-focused agency is required for this position.

• 1 year(s) of experience in a pharmaceutical/healthcare promotional role is preferred.

• Experience within the Oncology therapeutic area is preferred but not required.

• Bachelors or Masters degree required preferably with emphasis in Marketing Business or Science.

• Experience using Veeva is highly preferred.

• Must be efficient and skilled at using Microsoft Office (Excel PowerPoint Outlook Word etc.).

• Experience with Basecamp or similar project management systems is preferred.

• Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships.

• Strong organization time management and project management skills.

• Ability to leverage internal and external relationships to the benefit of the project client and Simpson.

• An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.

• Great team player with a strong drive and willingness to take initiative.

• Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Please Note: This is a home-based position. To be eligible for this remote position you must reside in the same country where the job is located.

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. potential base pay range for this role when annualized is $61200.00 - $153000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge skills education and experience; location; and/or schedule (full or part-time). Dependent on the position offered incentive plans bonuses and/or other forms of compensation may be offered in addition to a range of health and welfare and/or other benefits.