Lockbox Operations Associate Manager

Operations Associate Manager in Lockbox Operations

Wells Fargo is seeking an Operations Associate Manager in Lockbox Operations as part of our Global Operations team. In this role, you will :

Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems

Develop metrics to measure growth and performance

Ensure timely completion, quality, and compliance within the operation area

Work independently on moderately complex issues and projects

Identify opportunities for process improvement and risk control development and escalates issues to senior management

Provide training, performance, evaluation, and coaching of less experienced team

Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation, and daily operational tasks under direction of Operations management

Leverage interpretation of policies, procedures, and compliance requirements

Collaborate and influence all levels of professionals including senior managers

Lead team to achieve objectives

Manage allocation of people and financial resources for Operations

Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications :

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

1+ years of leadership experience

Desired Qualifications :

Knowledge and understanding of Lockbox Operations department workflow processes

Experience in the financial industry with Lockbox or other Banking Operations

Experience leading an Operations Team in a production environment

Experience with capacity planning, forecasting, and measurements

Ability to anticipate and make timely and independent judgment to identify and resolve problems

Time management skills and ability to meet deadlines in a fast-paced environment

Ability to motivate and provide performance feedback to staff

Ability to assess issues, make quick decisions, implement solutions, and influence change

Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning

Experience successfully collaborating with others in a change driven environment

Experience driving process improvement efforts to gain efficiencies

Ability to read correspondence accurately and be able to provide a written response

Ability to provide strong customer service and develop customer and partner relationships

Intermediate Microsoft Office skills

Advanced verbal, written, and interpersonal communication skills

Job Expectations :

Ability to work on-site at the posted work location

Flexible and willing to work non-standard hours; including holidays, weekends & extended shifts if needed to support this 24 / 7 location

Friday to Monday day shift typically starting at 7 : 30am with Tuesday / Wednesday / Thursday off

Location : 2005 Market Street, Philadelphia, PA

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.