Senior Technical Project ManagerVirtualVocations • Lowell, Massachusetts, United States

Senior Technical Project Manager

VirtualVocations • Lowell, Massachusetts, United States

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

A company is looking for a Senior Technical Project Manager to lead Salesforce CRM and Contact Center modernization initiatives for a Federal government agency.

Key Responsibilities

Manage end-to-end project lifecycle for Salesforce and Contact Center projects, ensuring alignment across functional teams

Oversee Salesforce platform implementation and enhancements, ensuring compliance with federal standards

Drive continuous improvements in contact center operations by analyzing business processes and implementing technical solutions

Required Qualifications

Bachelor's degree with 12+ years of relevant experience or Master's degree with 10+ years of relevant experience

PMP Certification and Salesforce Certifications (Administrator and Service Cloud)

Extensive experience with Salesforce, including Service Cloud and platform integrations

Experience managing contact center operations and solutions like NICE CXone or Amazon Connect

Strong background in solution architecture and Agile methodologies

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Technical Project Manager • Lowell, Massachusetts, United States

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