Information Technology Specialist

Job Description

Job Description

Salary : DOE

Job Title : Information Technology Specialist Part-Time

Department : Pala Gaming Commission (PGC)

Reports To : IT Director

SUMMARY :

The IT Specialist will provide support for the daily operations of the Pala Gaming Commissions information systems within a secure and regulated 24 / 7 environment. This position offers frontline technical support, maintains desktop and network infrastructure, and assists with system and security administration. The IT Specialist ensures that all IT services operate efficiently and comply with tribal, state, federal, and NIGC requirements. This role is comparable to IT support positions in tribal gaming commissions, tribal casinos, and regulatory bodies nationwide. It requires strong troubleshooting skills, confidentiality, adherence to regulatory procedures, the ability to work in fast-paced environments, and readiness to support operations outside normal business hours when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide end-user support for desktops, laptops, printers, peripherals, and approved software.
• Install and configure hardware and software according to Commission standards.
• Assist with daily operation of the IT Department, ensuring smooth functioning of IT systems in a 24 / 7 regulatory environment.
• Troubleshoot hardware, software, and connectivity issues; escalate unresolved issues to the IT Director.
• Support network administration tasks including switches, routers, firewalls, VPNs, and network monitoring.
• Maintain secure network cabling infrastructure including fiber and copper systems.
• Assist in safeguarding data storage, applying proper security controls and backup procedures.
• Educate coworkers on basic computer usage and cybersecurity best practices.
• Maintain desktop standards including base OS installation, configuration, and compliance with Commission policies.
• Assist in monitoring, maintaining, and documenting network infrastructure.
• Maintain hardware and software inventory, track licensing, and document changes.
• Recommend hardware or configuration upgrades based on system performance observations.
• Support configuration and maintenance of VPN access and remote connectivity.
• Conduct or participate in access audits, user account reviews, and system log verification.
• Assist in monitoring firewalls, virus protection, and intrusion detection systems.
• Support server maintenance including performance monitoring, patching, and scheduled updates.
• Maintain system documentation for hardware, software, updates, and changes.
• Assist periodic audits to ensure data integrity and disaster recovery readiness.
• Help deploy, monitor, and update Antivirus software across client and server systems.
• Assist in writing scripts or using automation tools for spam control, monitoring, and basic tasks.
• Participate in planning discussions related to system capacity and infrastructure upgrades.
• Provide guidance and training to staff on the Commissions Artificial Intelligence (AI) Policy.
• Ensure all IT systems comply with tribal gaming regulatory requirements, NIGC guidelines, and internal policies.
• Support occasional after-hours or emergency technical responses consistent with comparable 24 / 7 gaming environments.
• Other duties as assigned.

SUPERVISORY REQUIREMENTS :

QUALIFICATIONS KNOWLEDGE, SKILLS AND ABILITIES :

Education / Experience and / or Training :

CERTIFICATES and LICENSES :

MATHEMATICAL SKILLS :

REASONING ABILITY :

WORKING CONDITIONS :

While performing the duties of this job the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, talk, see or hear.

Work is performed in office spaces, server rooms, and secure regulatory areas.

INDIAN PREFERENCE :