Order Entry Representative

Job Description

About the Company

Following the 2019 merger of Anvil International and Smith-Cooper International, our unified company relaunched in March 2021 as ASC Engineered Solutions. Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence. For more than 150 years we have provided the finest-quality pipe products and services with integrity and dedication to superior customer service at all levels. ASC Engineered Solutions provides expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining, and oil and gas. Our comprehensive line of products includes: pipe couplings, plain-end fittings, valves, cast and malleable iron fittings, forged steel fittings, steel pipe nipples and couplings, pipe hangers and hardware, channel and strut fittings, mining and oil field fittings, and much more.

Job Description Continued

What You Will Do:

The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.

Key Responsibilities:

• Receive and review incoming orders via various channels (email, phone, online platforms).
• Verify order information for completeness, accuracy, and compliance with company policies and procedures.
• Accurately enter order details in the company’s order management systems.
• Communicate with customers and/or internal stakeholders to clarify order details and/or resolve discrepancies as needed.
• Collaborate with other departments such as Sales, Inventory Management, and Customer Service to ensure timely and accurate order processing.
• Maintain organized records of all orders and related documentation in ASC systems and platforms.
• Assist in resolving any issues related to order processing, including but not limited to inventory availability, pricing discrepancies, or shipping concerns.
• Provide excellent customer service by promptly addressing inquiries related to order status or other order-related matters.
• Continuously strive to improve order entry processes and efficiency, suggesting and implementing enhancements where applicable.
• Other duties as assigned.

What You Will Have:
Customer service is our priority and a commitment to providing the best service is necessary.

• Bachelor's degree or equivalent experience.
• Proven experience in order entry, data entry or a similar role. Preferably in a fast-paced B2B environment.
• Proficiency in order management systems, Outlook and other MS applications. CRM experience is a strong plus

What You Are Good At:

• Excellent attention to detail and accuracy in data entry.
• Strong organizational and time-management skills, with the ability to prioritize tasks effectively.
• Exceptional communication skills, both verbal and written.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Flexibility to adapt to changing priorities and workload demands, with ability to work overtime on occasion.
• Commitment to providing outstanding customer service and maintaining a positive customer experience.

ASC Engineered Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.