Application Production Support

Overview

Akkodis is seeking a Production Services Specialist for a Contract job with a client in Chandler, AZ (Hybrid) . The staff resources in this position will be responsible for running the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics, Splunk, Kafka, Python, Autosys).

Rate Range : $68 / hour to $73 / hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Responsibilities

• Run the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics).
• Identify possible production issues, create incident tickets, enhancements and / or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams.
• Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers.
• Lead production services activities including Problem / Incident Management, Release / Deployment, Operational Readiness, Capacity / Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change / Configuration Management.
• Actively engage and lead production support issues / incidents, taking ownership of escalations and performing troubleshooting, analysis, research and resolution.
• Ensure production and performance SLAs are met and escalate issues as needed.
• Participate in on-call rotation for off-hours and weekend support as needed.
• Collaborate with Technology Infrastructure Teams, Development Testing Teams in supporting integrated / independent releases, software / hardware upgrades, server upgrades, etc.
• Communicate with all lines of business and management about the overall status and health of the application, contribute to automation, causal analysis, and develop shared solutions.

Qualifications

Desired Skills

How to Apply

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact arissa.camel@akkodisgroup.com .

Benefits

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefits provide employees flexibility to choose coverage that meets their needs. Associates may be eligible for paid leave including Paid Sick Leave or other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www.akkodis.com / en / us / candidate-privacy-policy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

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